• 4 – 8 years of total experience ( 3-6 years of experience with International BPO in WFM)
• Excellent Communication Skills
• Must have handled a team of 4-5 RTA/Schedulers (TL Role)
• Must have handled a team of 3-4 TL’s (AM Role)
• Open for 24/7 environment
• Experience in Forecasting, Scheduling, Capacity Planning is a Mandate