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Business Intelligence Overview for IT

shreyadas's Profile Uploaded by Shreya Das, 7 year(s) ago .
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Categories: Service marketing in management
Tags: Business Intelligence Overview for IT Service Management
 
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This is a Column Technologies Best Practices Webinar.<br><br>It discusses the challenges of traditional reporting in IT organizations and how to resolve them using Business Intelligence Best Practices.<br><br>The key concepts are the Metrics Methodology for selecting and using metrics and the Capability Roadmap which identifies the functional tools used to query, analyze, deliver or present business information
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