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Home » Jobs » Executive - D2C
 
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  Job Details
 
Executive - D2C
Location: Mumbai (India)
Posted by: February 20, 2013by Shweta Mishra
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  Type:  
  Experience:   Executive
  Functions:   Customer Service
  Industries:   Insurance
  Posted:   February 20, 2013 by Shweta Mishra ([email protected])
       
  Compensation:   0.000 INR - 2.000 INR Per Year
       
 
Description:
 
* To manage the verification process for customers sourced through D2C channel* To explain the product features to the customer who is buying the company product through D2C.* Authorized to take the payment/payment details from the customer* To coordinate between the inter depat for smooth functioning of the processVerification of the leads: summarizing the product features and verifying details of the prospect customer /lead generated by the by the TSR .* Successful conversion of the leads & facilitate premium payment: Clarify the questions raised by the customer if any and process with the payment either by cheque payment or credit card transaction.* Cross sell ad up selling -Continuously upgrade understanding of products & processes and do cross sell and up sell to the customer leading to higher, better and profitable business, complying to all the regulatory requirements.* Responsible for converting 90% of the leads verified* Achieving a credit card payment penetration of 60%* Achieving the cheque pick up ratio of 85%* Minimizing the reverification below 10%* Cross sell and up sell.
 
Skills:
 
1)Good Communication skills (English, Hindi & any one Indian language)2)Excellent Customer Service attitude3)Willingness to learn and adapt4)Good Analytical skills
 
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