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Customer Care & Customer Relationship Management in PCCSB

PC CHANDRA | Tuesday 23 March 2010 ( 0 Comment)


Customer Care & Customer Relationship Management in PCCSB
The Customer Care & Customer Relationship Management programme of the PC Chandra School of Business (PCCSB) seeks in developing able management professionals of tomorrow. This programme aims in producing quality professionals in sectors like Hospitality, Airlines, Travel& Tourism, Healthcare, Retail & other allied industries.
 The customer care and customer relationship management of PCCSB has been thoughtfully designed for people who want to make lucrative independent careers in the service sectors just after graduating from their schools. It is a comprehensive programme of six months duration which offers its students the right and smart set of skills and attitude to handle the customers and ably providing fruitful solutions to their queries. This course is aptly made to suit the needs of the students who want to excel in making great careers in the service industry because it is well complemented by certain features like effective and knowledgeable classroom lectures, role-plays, case studies project work assignments and industry visits.
                              Some of the main facilities of this programme are as follows:
      a) Placement assistance
b) Entrepreneurial assistance
c) Free access to Library and Computer Lab
d) Complete physical make-over
e) Affordable course fees
                           The salient features of the course structure is given below:
a)      Attitudinal & Self Development
b)      Personality Development
c)      Communication Skills
d)      Key IT Skills
e)      Front Office Management
f)        Food & Beverage Operations
g)      Faculty Guided Internship
h)      Entrepreneurship Guidance
i)        Industry Overview
Overviews of the following industries are given in the course.
1)     Aviation Industry
2)     Hospitality Industry
3)     Trave and Tourism Industry
4)     Retail Industry
5)     Health Care Industry
Finally, it can be concluded that after completing this course successfully, the students can efficiently maintain the customer relationship management and can handle any odd calls from the customers across the country.
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