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Customer expectations in Retailing

This is a research report on Customer expectations in Retailing uploaded by K.N.T Arasu in category: All Documents »  Marketing »  Retail Management section of our research repository.
363 views, 0 comments, Last Update: Jan 21, 2013.
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This is a presentation decribes customers expectations from retail, zone of tolerance, influencing factors, gap in terms of percieved service and actial service and service encounter



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