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Evaluating the service requirements of combination air cargo carriers

This is a research report on Evaluating the service requirements of combination air cargo carriers uploaded by Jasmine Pvk in category: All Documents »  International Business »  Domestic and International Logistics section of our research repository.
1243 views, 0 comments, Last Update: Feb 3, 2016.
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Tags: service quality , Gap
Description:
The purpose of this paper is to assess the service requirements of combination air cargo carriers (CACCs).
Firstly, based on the CACC's operational features and relevant literature, the service requirement attributes
(SRAs) of CACCs were investigated. A gap index based on Fuzzy AHP was then proposed to evaluate
the perceived differences toward those SRAs between CACC users and CACC operators. Finally, as an
empirical study, the CACCs in Taiwan and their users were investigated to validate the model. The results
indicate CACC users pay much attention to SRAs: Perfect cargo delivery, Adequate shipping spaces, Accurate
cargo delivery and Staff's professional knowledge. While, the SRAs with higher gaps for CACCs in Taiwan
are: Stable flights, Adequate flight spots and Special cargo delivery. Based on those results, the theoretical
and managerial implications for CACCs in improving service quality are discussed.



 

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