customer value

  1. A

    Customer Value

    Loyal customers are always cheaper to serve. Some time loyal customers are expensive to serve they may ask for premium service & price discounts. Long term customer pay less than new customer. Loyal customer act as a word of mouth promoter. Customer Value Customer value is nothing but...
  2. R

    Managing Services17

    Managing Services-Using Technology to Create Customer Value First Edition Mark M. Davis and Jane.ppt
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