Originally Posted by kawatiagopal24
i REUQIRE SERVICE MARKETING I R EPSECT OF TELECOM SECTOR.i would be very thankful if i get the material from here so that i can get assistance
I dont think such a project is available...here's some guidelines which u can follow to make one. Service
The Telecom Technology business model should be based on a customer excellence or customer intimacy model. Telecom Technology should be organized as product and consulting services groups that are guided by our marketing strategy. Customer Excellence
Telecom Technology should strive to understand the customer intimately in order to provide solutions that match their specific needs. To be successful,Telecom Technology should develop long-term relationships and choose customers that share this model.
In the best-selling publication "Discipline of Market Leaders," customer excellence is defined as "specializing in satisfying unique needs." These unique needs are recognizable only by a vendor with a close relationship and intimate knowledge of the customer.
For a comprehensive definition of the model for customer excellence, Telecom Technology's plan shud includes:
Develop long-term relationships with customers.
Avoid clients that do not have long-term potential.
Steer clear of pure transactions or one-time deals.
Do whatever it takes to please the customer.
Educate employees to be adaptable, flexible, and multi-talented.
Create an unmatched value proposition of best total solution for clients.
Search for new areas of mutual cooperation.
To constantly improve value model, develop a value proposition around solutions, and aggressively evolve and improve each solution.
Develop an operating model dedicated to delivering unmatched value.
In order to develop high value solutions for our customers, Telecom Technology should be organized with our core development and professional service groups.
To ensure that Telecom Technology should provide customer excellence,should be highly decentralized, keeping decisions close to the customer. In order to accomplish this, the company shud established sales, marketing and support teams.
Hope this gives u some idea..Please discuss your work here.We would love to work with u.