Recommendations:-
As mentioned in the future of Indian telecom and on the basis of the primary research and secondary research, the following recommendations can be concluded:
Lowering the tariff plans of service providers will increase more competition.
In order to allow technological up gradation, segment policies should be technology-neutral, and not specifically prescriptive.
Resolve spectrum allocation and create need-based licensing of spectrum bandwidth to facilitate the policy of unlimited new entrants in basic services.
Pass rules on number portability (service migration) to allow free market conditions for fixed line consumers, without taxing new entrants or consumers for moving away from a monopoly service provider.
Bringing more upgradation in VAS for the betterment of the users. Improvement of network infrastructure in both the urban and the rural areas.
Reducing the STD and ISD charges for the users.
More FDI inflows can be enhanced.
More Direct To Home (DTH) services will give benefits to the customers.
CDMA technology providers i.e. Tata and Reliance are slowly coping up with the competition with GSM operators which gives a good benefit to the end users. These operators should also indulge into providing various services.
Mobile banking is a new concept which is recently adopted by Airtel and it provides recharge from mobile phone by tie ups with banks.
This new concept will bring a new revolution in case of inventions.
Broadband services can be more focused more if the spectrum issues are solved. Still
there are many rural areas where broadband services are not available.
Companies can provide new and different schemes to their customers.
Enhance data services on fixed and wireline services.
Increase in internet speed on mobile can be the criteria for the operators.
The telecom operators should take less time for the solving customer’s queries.
Majority of the operators focus on the special occasions to launch new schemes but they can also launch schemes on weekly or monthly basis to attract new customers.
TV media is more effective for the operators as per the findings. But they should also focus on radio and newspapers for more effectiveness.
Customer care executives should concentrate more on pre-paid connections for the price sensitive customers and post-paid connections for business class people or high class people.
They should use their media tools accordingly.
They should concentrate more on the attributes like talk-time facility, network, voice clarity etc apart from SMS, VAS and schemes.
They should focus more on VAS like GPRS facilities, games, astrology, and music for young people and business news for business people
They should also focus on new technologies like 3G.
They should also focus on pilot projects before launching a product, especially in case of rural areas..
As mentioned in the future of Indian telecom and on the basis of the primary research and secondary research, the following recommendations can be concluded:
Lowering the tariff plans of service providers will increase more competition.
In order to allow technological up gradation, segment policies should be technology-neutral, and not specifically prescriptive.
Resolve spectrum allocation and create need-based licensing of spectrum bandwidth to facilitate the policy of unlimited new entrants in basic services.
Pass rules on number portability (service migration) to allow free market conditions for fixed line consumers, without taxing new entrants or consumers for moving away from a monopoly service provider.
Bringing more upgradation in VAS for the betterment of the users. Improvement of network infrastructure in both the urban and the rural areas.
Reducing the STD and ISD charges for the users.
More FDI inflows can be enhanced.
More Direct To Home (DTH) services will give benefits to the customers.
CDMA technology providers i.e. Tata and Reliance are slowly coping up with the competition with GSM operators which gives a good benefit to the end users. These operators should also indulge into providing various services.
Mobile banking is a new concept which is recently adopted by Airtel and it provides recharge from mobile phone by tie ups with banks.
This new concept will bring a new revolution in case of inventions.
Broadband services can be more focused more if the spectrum issues are solved. Still
there are many rural areas where broadband services are not available.
Companies can provide new and different schemes to their customers.
Enhance data services on fixed and wireline services.
Increase in internet speed on mobile can be the criteria for the operators.
The telecom operators should take less time for the solving customer’s queries.
Majority of the operators focus on the special occasions to launch new schemes but they can also launch schemes on weekly or monthly basis to attract new customers.
TV media is more effective for the operators as per the findings. But they should also focus on radio and newspapers for more effectiveness.
Customer care executives should concentrate more on pre-paid connections for the price sensitive customers and post-paid connections for business class people or high class people.
They should use their media tools accordingly.
They should concentrate more on the attributes like talk-time facility, network, voice clarity etc apart from SMS, VAS and schemes.
They should focus more on VAS like GPRS facilities, games, astrology, and music for young people and business news for business people
They should also focus on new technologies like 3G.
They should also focus on pilot projects before launching a product, especially in case of rural areas..