ViJiT
Vijith Pujari
INDEX
1. History of BEST Undertaking
2. History of Indian Railways
3. An Overview
4. PEST analysis of BEST Undertaking
5. PEST analysis of Indian Railways
6. Market Segmentation for BEST and Indian Railways
7. 4 I’s for BEST and Indian Railways
8. 7 P’s for BEST and Indian Railways
9. Quality Dimensions (RATER)
10. Flower of Service- comparative study for BEST and Indian Railways
11. Critical Incidents – CASE STUDY
12. Complaint Handling
13. Fish Bone – CASE STUDY
14. Future of Roadways and Railways
15. Articles
Made By..
KALPESH PATEL
KARTIK RAITHATHA
MANSI SEHGAL
KUNAL SHAH
KOMAL SHARMA
HETAL VANKANI
1. History of BEST Undertaking
2. History of Indian Railways
3. An Overview
4. PEST analysis of BEST Undertaking
5. PEST analysis of Indian Railways
6. Market Segmentation for BEST and Indian Railways
7. 4 I’s for BEST and Indian Railways
8. 7 P’s for BEST and Indian Railways
9. Quality Dimensions (RATER)
10. Flower of Service- comparative study for BEST and Indian Railways
11. Critical Incidents – CASE STUDY
12. Complaint Handling
13. Fish Bone – CASE STUDY
14. Future of Roadways and Railways
15. Articles
Made By..
KALPESH PATEL
KARTIK RAITHATHA
MANSI SEHGAL
KUNAL SHAH
KOMAL SHARMA
HETAL VANKANI