Service Sector Marketing Notes (SSM) ppt format

roshcrazy

MP Guru
notes include:
-Definitions of MARKETING
-Difference Between Marketing & Sales
-The 11 P’s
-service mktg-intro
-reasons for growth in service industry
-a partial list[.i.e.egs.] of all types of services
-goods-services continum
-diff. b/w goods n services
-characteristics of service mktg
-4 i's of service
-classification of services
-SERVQUAL[SERVICE QUALITY GAP ANALYSIS]
-service mapping etc...
 

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  • ssm.ppt
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rabia

New member
how can view this ppt.......................................................

i could even get the proper form out those downloads
 
Last edited by a moderator:

anandrk

New member
Hello folks , am not able to locate the Service Marketing pPT notes...can anyone of you send it to anand dot khandelwal at gmail dot com

Thanks!
Anand
 
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