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Forum: Customer relationship management in banking and insurance January 2nd, 2008
Replies: 22
CRM
Views: 21,376
Posted By ashu9801
Re: CRM

some good books on CRM would be

Creating Customer Delight - The How & Why of CRM -Rakesh Seth n kirti seth

The CRM Handbok -A Buss Guide to CRM --Jill dyche n Pearson...
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