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Resolving Conflict

Discuss Resolving Conflict within the Principles of Management / Perspective Management forums, part of the Resolve Your Query - Get Help and discuss Projects category; While it is true that suppressed differences can reduce the effectiveness of a team, when they are brought to the ...

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Resolving Conflict
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Abhijeet S
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abhishreshthaa
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Resolving Conflict - September 23rd, 2010

While it is true that suppressed differences can reduce the effectiveness of a team, when they are brought to the surface, disagreements can be dealt with and problems can be resolved.


The actual process of airing differences can help to increase the cohesiveness and effectiveness of the team through the increased interest and energy that often accompanies it. This in turn fosters creativity and intensity among team members. In addition, bringing differences to the surface can result in better ideas and more innovative solutions.


When people share their views and strive toward reaching a consensus, better decisions are reached. Team members also improve their communication skills and become better at understanding and listening to the information they receive when differences are freely aired. Tips on improving listening skills:


 Listen for meaning.


 Understanding is not agreeing.


 Seek clarification before responding, if needed.


 Apply listening skills when receiving a message.


 Evaluate yourself for how well you listened at the end of any conversation.


The tension of well-managed conflict allows teams to confront disagreement through healthy discussion and improve the decisions made (Rayeski & Bryant, 1994). This leads to greater team efficiency and effectiveness. Effectively managing conflict allows teams to stay focused on their goals.


Swift and constructive conflict management leads to a broader understanding of the problem, healthy expression of different ideas or alternatives, and creates excitement from the positive interaction and involvement which will help the team through periods of transition and on to greater levels of performance.



As teams become more responsible for managing themselves, it is important for organizations to help them by identifying the knowledge, skills, and abilities (KSAs) required handling conflict. Then developing plans to transfer these skills and capabilities over to their teams.


Because conflict is inevitable in teams, the focus needs to be on how it is managed. Conflict that is poorly handled creates an environment of fear and avoidance of the subject. On the other hand, if properly managed, it can lead to learning, creativity, and growth.
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Jitendra Mazee
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Re: Resolving Conflict - February 27th, 2016

Quote:
Originally Posted by abhishreshthaa View Post
While it is true that suppressed differences can reduce the effectiveness of a team, when they are brought to the surface, disagreements can be dealt with and problems can be resolved.


The actual process of airing differences can help to increase the cohesiveness and effectiveness of the team through the increased interest and energy that often accompanies it. This in turn fosters creativity and intensity among team members. In addition, bringing differences to the surface can result in better ideas and more innovative solutions.


When people share their views and strive toward reaching a consensus, better decisions are reached. Team members also improve their communication skills and become better at understanding and listening to the information they receive when differences are freely aired. Tips on improving listening skills:


 Listen for meaning.


 Understanding is not agreeing.


 Seek clarification before responding, if needed.


 Apply listening skills when receiving a message.


 Evaluate yourself for how well you listened at the end of any conversation.


The tension of well-managed conflict allows teams to confront disagreement through healthy discussion and improve the decisions made (Rayeski & Bryant, 1994). This leads to greater team efficiency and effectiveness. Effectively managing conflict allows teams to stay focused on their goals.


Swift and constructive conflict management leads to a broader understanding of the problem, healthy expression of different ideas or alternatives, and creates excitement from the positive interaction and involvement which will help the team through periods of transition and on to greater levels of performance.



As teams become more responsible for managing themselves, it is important for organizations to help them by identifying the knowledge, skills, and abilities (KSAs) required handling conflict. Then developing plans to transfer these skills and capabilities over to their teams.


Because conflict is inevitable in teams, the focus needs to be on how it is managed. Conflict that is poorly handled creates an environment of fear and avoidance of the subject. On the other hand, if properly managed, it can lead to learning, creativity, and growth.
Hey abhi, as we know that conflicts can be occurred anywhere and even in an y healthy relationship but the solving that conflicts smartly is conflict resolving skill. I am uploading a document which will describe this skill in more detail.
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Jayashree Iyer
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Re: Resolving Conflict - January 18th, 2017

Let individuals express their feelings. Some feelings of anger and/or hurt usually accompany conflict situations. Before any kind of problem-solving can take place, these emotions should be expressed and acknowledged.



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