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Complete Guide in Interveiws

Complete Guide in Interveiws

Discuss Complete Guide in Interveiws within the Personal Interviews ( PI ) forums, part of the CAT, XAT, MAT, CET, JMET and other Indian MBA Entrance Exams category; Q. #1 Why have you had so many jobs? TRAPS: Your interviewer fears you may leave this position quickly, as ...

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Gaurav Garg
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gaurav1987
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Cool Complete Guide in Interveiws - August 19th, 2007

Q. #1 Why have you had so many jobs?

TRAPS: Your interviewer fears you may leave this position quickly, as you have others. He’s concerned you may be unstable, or a “problem person” who can’t get along with others.

BEST ANSWER: First, before you even get to the interview stage, you should try to minimize your image as a job hopper. If there are several entries on your resume of less than one year, consider eliminating the less important ones. Perhaps you can specify the time you spent at previous positions in rounded years, not in months and years. Example: Instead of showing three positions this way:
6/1982 - 3/1983, Position A;
4/1983 - 12/1983, Position B;
1/1984 - 8/1987, Position C;
...it would be better to show simply;
1982 - 1983, Position A;
1984 - 1987, Position C.

In other words, you would drop Position B altogether. Notice what a difference this makes in reducing your image as a job hopper.
Once in front of the interviewer and if this question comes up, you must try to reassure him. Describe each position as part of an overall pattern of growth and career destination.

Be careful not to blame other people for your frequent changes. But you can and should attribute certain changes to conditions beyond your control. Example: Thanks to an upcoming merger, you wanted to avoid an ensuing bloodbath, so you made a good, upward career move before your department came under the axe of the new owners.

If possible, also show that your job changes were more frequent in your younger days, while you were establishing yourself, rounding out your skills and looking for the right career path. At this stage in your career, you’re certainly much more interested in the best long-term opportunity.
You might also cite the job(s) where you stayed the longest and describe that this type of situation is what you’re looking for now.


Q. #2 You’ve been with your firm a long time. Won’t it be hard switching to a new company?

TRAPS: Your interviewer is worried that this old dog will find it hard to learn new tricks.

BEST ANSWER: to overcome this objection, you must point to the many ways you have grown and adapted to changing conditions at your present firm. It has not been a static situation. Highlight the different responsibilities you’ve held, the wide array of new situations you’ve faced and conquered.

As a result, you’ve learned to adapt quickly to whatever is thrown at you, and you thrive on the stimulation of new challenges.
To further assure the interviewer, describe the similarities between the new position and your prior one. Explain that you should be quite comfortable working there, since their needs and your skills make a perfect match.


Q. #3 How many hours a week do you normally work?

TRAPS: You don’t want to give a specific number. Make it too low, and you may not measure up. Too high, and you’ll forever feel guilty about sneaking out the door at 5:15.

BEST ANSWER: If you are in fact a workaholic and you sense this company would like that: Say you are a confirmed workaholic, that you often work nights and weekends. Your family accepts this because it makes you fulfilled.

If you are not a workaholic: Say you have always worked hard and put in long hours., It goes with the territory. In one sense, it’s hard to keep track of the hours because your work is a labor of love; you enjoy nothing more than solving problems. So you’re almost always thinking about your work, including times when you’re home, while shaving in the morning, while commuting, etc.


Q. #4 What was the toughest challenge you’ve ever faced?

TRAPS: Being unprepared or citing an example from so early in your life that it doesn’t score many points for you at this stage of your career.

BEST ANSWER: This is an easy question if you’re prepared. Have a recent example ready that demonstrates either:
1) A quality most important to the job at hand; or,
2) A quality that is always in demand, such as leadership, initiative, managerial skill, persuasiveness, courage, persistence, intelligence, etc.


Q. #5 What are your goals?

TRAPS: Not having any...or having only vague generalities, not highly specific goals.

BEST ANSWER: Many executives in a position to hire you are strong believers in goal-setting (it’s one of the reasons they’ve achieved so much). They like to hire in kind.
If you’re vague about your career and personal goals, it could be a big turnoff to many people you will encounter in your job search.
Be ready to discuss your goals for each major area of your life: career, personal development and learning, family, physical (health), community service and (if your interviewer is clearly a religious person) you could very briefly and generally allude to your spiritual goals (showing you are a well-balanced individual with your values in the right order).
Be prepared to describe each goal in terms of specific milestones you wish to accomplish along the way, time periods you’re allotting for accomplishment, why the goal is important to you, and the specific steps you’re taking to bring it about. But do this concisely, as you never want to talk for more than two minutes straight before letting your interviewer back into the conversation.


Q. #6 "The Salary Question" - How much money do you want?

TRAPS: May also be phrased as, "What salary are you worth?"...or, "how much are you making now?" This is your most important negotiation. Handle it wrong and you can blow the job offer or go to work at far less than you might have gotten.

BEST ANSWER: For maximum salary negotiating power, remember these five guidelines:

1.) Never bring up salary. Let the interviewer do it first. Good salespeople sell their products thoroughly before talking price. So should you. Make the interviewer want you first, and your bargaining position will be much stronger.

2.) If your interviewer raises the salary question too early, before you've had a chance to create desire for your qualifications, postpone the question, saying something like, "Money is important to me, but it is not my main concern. Opportunity and growth are far more important. What I'd rather do, if you don't mind, is explore if I'm right for the position, and then talk about the money. Would that be okay?"

3.) The #1 rule of any negotiation is, the side with more information usually wins. After you've done a thorough job of selling the interviewer and it's time to talk salary, the secret is to get the employer talking about what he's willing to pay before you reveal what you're willing to accept. So, when asked about the salary, respond by asking, "I'm sure the company has already established a salary range for this position. Could you tell me what that is?" Or, "I want an income commensurate with my ability and qualifications. I trust you'll be fair with me. What does the position pay?" Or, more simply, "What does the position pay?"

4.) Know beforehand what you'd accept. To know what's reasonable, research the job market and this position for any relevant salary information. Remember that most executives look for a 20% - 25% pay boost when they switch jobs. If you're grossly underpaid, you may want more.

5.) Never lie about what you currently make, but feel free to include the estimated cost of all your fringes, which could well tack on 25% - 50% more to your present "cash-only" salary.


Q. #7 Why should I hire you from the outside when I could promote someone from within?

TRAPS: This question isn’t as aggressive as it sounds. It represents the interviewer’s own dilemma over this common problem. He’s probably leaning toward you already and, for reassurance, wants to hear what you have to say on the matter.

BEST ANSWER: Help him see the qualifications that only you offer.
Example: “In general, I think it’s a good policy to hire from within when possible. But the very fact that you decided to look outside probably means you’re not completely comfortable choosing someone from inside.
“Naturally, you want this department to be as strong as it possibly can be, so you want the strongest candidate. I feel that I can fill that bill because...(then recap your strongest qualifications that match up with his greatest needs).”


Q.#8 Tell me about yourself....

TRAPS: Beware---about 80% of all interviews begin with this "innocent" question. Many candidates, unprepared for the question, skewer themselves by rambling, recapping their life story, delving into ancient work history or personal matters.

BEST ANSWER: Start with the present and tell why you are well-qualified for the position.
Remember that the key to all successful interviewing is to match your qualifications to what the interviewer is looking for. In other words, you must sell what the buyer is buying. This is the single most important strategy in executive job hunting.
So, before you answer this or any question, it's imperative that you try to uncover your interviewer's greatest need, want, problem or goal.

To do so, make sure you take these two steps:

(1) Do all the homework you can before the interview to uncover this person’s wants and needs (not the generalized needs of the industry or company).

(2) As early as you can in the interview, ask for a more complete description of what the position entails. You might say: "I have a number of accomplishments I'd like to tell you about, but I want to make the best use of our time together and talk directly to your needs. To help me do that, could you tell me more about the most important priorities of this position? All I know is what I (heard from the recruiter...read in the classified ad, etc.)."

Then, ALWAYS follow-up with a second and possibly third question, to draw out his needs even more. Surprisingly, it's usually this second or third question that unearths what the interviewer is most looking for.
You might ask simply, "And in addition to that?...." or, "Is there anything else you see as essential to success in this position?"
This process will not feel easy or natural at first, because it is easier simply to answer questions. But only if you uncover the employer's wants and needs will your answers make the most sense. If you practice asking these key questions before giving your answers, the process will feel more natural and you will be light years ahead of the other job candidates you're competing with.

After uncovering what the employer is looking for, describe why the needs of this job bear striking parallels to tasks you've succeeded at before. Be sure to illustrate with specific examples of your responsibilities and especially your achievements, all of which are geared to present yourself as a perfect match for the needs he has just described.


Q.#9 Why should I hire you?

TRAPS: Believe it or not, this is a killer question because so many candidates are unprepared for it. If you stammer or ad lib, you’ve blown it.

BEST ANSWER: By now you can see how critical it is to apply the overall strategy of uncovering the employer’s needs before you answer questions. If you know the employers’s greatest needs and desires, this question will give you a big leg up over other candidates because you will give him better reasons for hiring you than anyone else is likely to...reasons tied directly to his own needs.

Whether your interviewer asks you this question explicitly or not, this is the most important question of your interview because he must answer this question favorably in his own mind before you will be hired. So help him out! Walk through each of the position’s requirements as you understand them, and follow each with a reason why you meet that requirement so well.

Example: “As I understand your needs, you are first and foremost looking for someone who can manage the sales and marketing of your book publishing division. As you’ve said, you need someone with a strong background in trade book sales. This is where I’ve spent almost all of my career, so I’ve chalked up 18 years experience exactly in this area. I believe that I know the right contacts, methods, principles, and successful management techniques as well as any person can in our industry.
“You also need someone who can expand your book distribution channels. In my prior post, my innovative promotional ideas doubled, and then tripled, the number of outlets selling our books. I’m confident I can do the same for you.

“You need someone to give a new shot in the arm to your mail order sales, someone who knows how to sell in space and direct mail media. Here, too, I believe I have exactly the experience you need. In the last five years, I’ve increased our mail order book sales from $600,000 to $2,8000,000, and now we’re the country’s second leading marketer of scientific and medical books by mail.” Etc., etc., etc.
Every one of these selling “couplets” (his need matched by your qualifications) is a touchdown that runs up your score. It is your best opportunity to outsell your competition.


Q. #10 Why do you want to work at our company?

TRAPS: This question tests whether you’ve done any homework about the firm. If you haven’t, you lose. If you have, you win big.

BEST ANSWER: This question is your 0pportunity to hit the ball out of the park, thanks to the in-depth research you should do before any interview.
Best sources for researching your target company: annual reports, the corporate newsletter, contacts you know at the company or its suppliers, advertisements, articles about the company in the trade press.


Q.#11 What good books have you read lately?

TRAPS: As in all matters of your interview, never fake familiarity you don’t have. Yet you don’t want to seem like a dullard who hasn’t read a book since Tom Sawyer.

BEST ANSWER: Unless you’re up for a position in academia or as a book critic for The New York Times, you’re not expected to be a literary lion. But it wouldn’t hurt to have read a handful of the most recent and influential books in your profession and on management.
Consider it as part of the work of your job search to read up on a few of these leading books. But make sure they are quality books that reflect favorably upon you, nothing that could even remotely be considered superficial. Finally, add a recently published best-selling work of fiction by a world-class author and you’ll pass this question with flying colors.


Q.#12 How do you feel about reporting to a younger person (woman, minority, etc.)?

TRAPS: It’s a shame that some interviewers feel the need to ask this question, but many understand the reality that prejudices still exist among some job candidates, and it’s better to try to flush them out beforehand.

The trap here is that in today’s politically sensitized environment, even a well-intentioned answer can result in planting your foot neatly into your mouth. Avoid anything which smacks of a patronizing or an insensitive attitude, such as “I think they can make terrific bosses” or “Hey, some of my best friends are ....”

Of course, since almost anyone with an IQ above room temperature will at least try to steadfastly affirm the right answer here, your interviewer will be judging your sincerity most of all. “Do you really feel that way?” Is what he or she will be wondering.

So you must make your answer believable and not just an automatic. If the firm is wise enough to have promoted people on the basis of ability alone, they’re likely quite proud of it, and prefer to hire others who will wholeheartedly share their strong sense of fair play.


Q. #13 Why aren’t you earning more money at this stage of your career?

TRAPS: You don’t want to give the impression that money is not important to you, yet you want to explain why your salary may be a little below industry standards.

BEST ANSWER: You like to make money, but other factors are even more important.
Example:
“Making money is very important to me, and one reason I’m here is because I’m looking to make more. Throughout my career, what’s been even more important to me is doing work I really like to do at the kind of company I like and respect.”

(Then be prepared to be specific about what your ideal position and company
would be like, matching them as closely as possible to the opportunity at hand.)


Q. #14 What was the toughest decision you ever had to make?

TRAPS: Giving an unprepared or irrelevant answer.

BEST ANSWER: Be prepared with a good example, explaining why the decision was difficult...the process you followed in reaching it...the courageous or effective way you carried it out...and the beneficial results.


Q. #15 I’m concerned that you don’t have as much experience as we’d like in...

TRAPS: This could be a make-or- break question. The interviewer mostly likes what he sees, but has doubts over one key area. If you can assure him on this point, the job may be yours.

BEST ANSWER: This question is related to “The Fatal Flaw” (Question #18), but here the concern is not that you are totally missing some qualification, such as a CPA certification, but rather that your experience is light in one area.

Before going into any interview, try to identify the weakest aspects of your candidacy from this company’s point of view. Then prepare the best answer you possibly can to shore up your defenses.

To get you past this question with flying colors, you are going to rely on your master strategy of uncovering the employer’s greatest wants and needs and then matching them with your strengths. Since you already know how to do this from Question #1, you are in a much stronger position.

More specifically when the interviewer poses an objection like this, you should...
1) Agree on the importance of this qualification.
2) Explain that your strength here may indeed be greater than your resume indicates because...
3) When this strength is added to your other strengths, it’s really your combination of qualifications that’s most important.

Then review the areas of your greatest strengths that match up most favorably with the company’s most urgently felt wants and needs.
This is a very powerful way to handle this question for two reasons. First, you’re giving your interviewer more ammunition in the area of his concern. But more importantly, you’re shifting his focus away from this one, isolated area and putting it on the unique combination of strengths you offer, strengths which tie in perfectly with his greatest wants.


Q. #16 Are you willing to relocate or travel?

TRAPS: Answer with a flat “no” and you may slam the door shut on this opportunity. But what if you’d really prefer not to relocate or travel, yet wouldn’t want to lose the job offer over it?

BEST ANSWER: First, find out where you may have to relocate and how much travel may be involved. Then respond to the question.
If there’s no problem, say so enthusiastically.
If you do have a reservation, there are two schools of thought on how to handle it.

One advises you to keep your options open and your reservations to yourself in the early going, by saying, “no problem.” Your strategy here is to get the best offer you can, then make a judgment whether it’s worth it to you to relocate or travel.

Also, by the time the offer comes through, you may have other offers and can make a more informed decision. Why kill off this opportunity before it has a chance to blossom into something really special? And if you’re a little more desperate three months from now, you might wish you hadn’t slammed the door on relocating or traveling.
The second way to handle this question is to voice a reservation, but assert that you’d be open to relocating (or traveling) for the right opportunity.

If the company really wants you, saying this can induce them to sweeten the pot or hire you in a capacity which doesn’t entail relocation or travel.
The answering strategy you choose depends on how eager you are for the job. If you want to take no chances, choose the first approach.
If you want to play a little harder-to-get in hopes of generating a more enticing offer, choose the second.


Q. #17 Give me an example of your creativity (analytical skill... managing ability, etc.).

TRAPS: The worst offense here is simply being unprepared. Your hesitation may seem as if you’re having a hard time remembering the last time your were creative, analytical, etc.

BEST ANSWER: Remember from Question #2 that you should commit to memory a list of your greatest and most recent achievements, ever ready on the tip of your tongue.

If you have such a list, it’s easy to present any of your achievements in light of the quality the interviewer is asking about. For example, the smashing success you orchestrated at last year’s trade show could be used as an example of creativity, or analytical ability, or your ability to manage.


Q. #18 Have you considered starting your own business?

TRAPS: If you say “yes” and elaborate enthusiastically, you could be perceived as a loose cannon in a larger company, too entrepreneurial to make a good team player...or someone who had to settle for the corporate life because you couldn’t make a go of your own business.
Also, too much enthusiasm in answering “yes” could rouse the paranoia of a small company, indicating that you may plan to go out on your own soon, perhaps taking some key accounts or trade secrets with you.
On the other hand, if you answer “no, never” you could be perceived as a security-minded drone who never dreamed a big dream.

BEST ANSWER: Again it’s best to:
1) Gauge this company’s corporate culture before answering, and...
2) Be honest (which doesn’t mean you have to vividly share your fantasy of the franchise or bed-and-breakfast you someday plan to open).
In general, if the corporate culture is that of a large, formal, military-style structure, minimize any indication that you’d love to have your own business. You might say, “Oh, I may have given it a thought once or twice, but my whole career has been larger organizations. That’s where I’ve excelled and where I want to be.”

If the corporate culture is closer to the free-wheeling, everybody’s-a-deal-maker variety, then emphasize that in a firm like this, you can virtually get the best of all worlds, the excitement of seeing your own ideas and plans take shape...combined with the resources and stability of a well-established organization. Sounds like the perfect environment to you.
In any case, no matter what the corporate culture, be sure to indicate that any desires about running your own show are part of your past, not your present or future.

The last thing you want to project is an image of either the dreamer who failed and is now settling for the corporate cocoon...or the restless maverick who will fly out the door with key accounts, contacts and trade secrets under his arm just as soon as his bankroll has gotten rebuilt.
Always remember: Match what you want with what the position offers. The more information you’ve uncovered about the position, the more believable you can make your case.


Q. #19 How do you define success... and how do you measure up to your own definition?

TRAPS: Seems like an obvious enough question. Yet many executives, unprepared for it, fumble the ball.

BEST ANSWER: Give a well-accepted definition of success that leads right into your own stellar collection of achievements.
Example: "The best definition I've come across is that success is the progressive realization of a worth goal.

"As to how I would measure up to that definition, I would consider myself both successful and fortunate..." (Then summarize your career goals and how your achievements have indeed represented a progressive path toward realization of your goals.)


Q. #20 Tell me something negative you’ve heard about our company...
TRAPS: This is a common fishing expedition to see what the industry grapevine may be saying about the company. But it’s also a trap because as an outsider, you never want to be the bearer of unflattering news or gossip about the firm. It can only hurt your chances and sidetrack the interviewer from getting sold on you.

BEST ANSWER: Just remember the rule--never be negative--and you’ll handle this one just fine.


Q. #21 What are your greatest strengths?

TRAPS: This question seems like a softball lob, but be prepared. You don't want to come across as egotistical or arrogant. Neither is this a time to be humble.

BEST ANSWER: You know that your key strategy is to first uncover your interviewer's greatest wants and needs before you answer questions. And from Question #1, you know how to do this.

Prior to any interview, you should have a list mentally prepared of your greatest strengths. You should also have a specific example or two which illustrates each strength, an example chosen from your most recent and most impressive achievements.

You should have this list of your greatest strengths and corresponding examples from your achievements so well committed to memory that you can recite them cold after being shaken awake at 2:30a.m.
Then, once you uncover your interviewer's greatest wants and needs, you can choose those achievements from your list that best match up.

As a general guideline, the 10 most desirable traits that all employers love to see in their executives are:
1. A proven track record as an achiever...especially if your achievements match up with the employer's greatest wants and needs.
2. Intelligence...management "savvy."
3. Honesty...integrity...a decent human being.
4. Good fit with corporate culture...someone to feel comfortable with...a team player who meshes well with interviewer's team.
5. Likability...positive attitude...sense of humor.
6. Good communication skills.
7. Dedication...willingness to walk the extra mile to achieve excellence.
8. Definiteness of purpose...clear goals.
9. Enthusiasm...high level of motivation.
10. Confident...healthy...a leader.


Q. #22 What are your greatest weaknesses?

TRAPS: Beware--this is an "eliminator"question, designed to shorten the candidate list. Any admission of a weakness or fault will earn you an "A" for honesty, but an "F" for the interview.

PASSABLE ANSWER: Disguise a strength as a weakness.
Example: "I sometimes push my people too hard. I like to work with a sense of urgency and everyone is not always on that same wavelength."
Drawback: This strategy is better than admitting a flaw, but it's so widely used, it is transparent to any experienced interviewer.

BEST ANSWER: (and another reason it's so important to get a thorough description of your interviewer's needs before you answer questions): Assure the interviewer that you can think of nothing that would stand in the way of your performing in this position with excellence. Then, quickly review your strongest qualifications.

Example: "nobody's perfect, but based on what you've told me about this position, I believe I'd make an outstanding match, I know that when I hire people, I look for two things most of all. Do they have the qualifications to do the job well, and the motivation to do it well. Everything in my background shows I have both the qualifications and a strong desire to achieve excellence in whatever I take on. So I can say in all honesty that I see nothing that would cause you even a small concern about my ability or my strong desire to perform this job with excellence."
Alternate strategy (if you don't yet know enough about the position to talk about such a perfect fit):

Instead of confessing a weakness, describe what you like most and like least, making sure that what you like most matches up with the most important qualification for success in the position, and what you like least is not essential.

Example: Let's say you're applying for a sales position: "If given a choice, I like to spend as much time as possible in front of prospects selling, as opposed to shuffling paperwork back at the office. Of course, I long ago learned the importance of filing paperwork properly and I do it conscientiously. But what I really love to do is sell." (If your interviewer were a sales manager, this would be music to his ears.)


Q. #23 Why are you leaving (or did you leave) this position?

TRAPS: Never badmouth your previous industry, company, Board, boss, staff, employees or customers. This rule is inviolable: never be negative. Any mud you hurl will only soil your own suit.
Especially avoid words like "personality clash," "didn't get along," or others which cast a shadow on your competence, integrity or temperament.

BEST ANSWER: (If you have a job presently If you're not yet 100% committed to leaving your present post, don't be afraid to say so. Since you have a job, you are in a stronger position than someone who does not. But don't be coy, either. State honestly what you'd be hoping to find in a new spot. Of course, as stated often before, your answer will be all the stronger if you have already uncovered what this position is all about and you match your desires to it.
(If you do not presently have a job

Never lie about having been fired. It's unethical -- and too easily checked. But do try to deflect the reason from you personally. If your firing was the result of a takeover, merger, division-wide layoff, etc., so much the better.

But you should also do something totally unnatural that will demonstrate consummate professionalism. Even if it hurts, describe your own firing -- candidly, succinctly and without a trace of bitterness -- from the company's point-of-view, indicating that you could understand why it happened and you might have made the same decision yourself.
Your stature will rise immensely and, most important of all, you will show you are healed from the wounds inflicted by the firing. You will enhance your image as first-class management material and stand head and shoulders above the legions of firing victims who, at the slightest provocation, rip open their shirts to expose their battle scars and decry the unfairness of it all.

For all prior positions:
Make sure you've prepared a brief reason for leaving. Best reasons: more money, opportunity, responsibility or growth.


Q. #24 Where do you see yourself five years from now?

TRAPS: One reason interviewers ask this question is to see if you’re settling for this position, using it merely as a stopover until something better comes along. Or they could be trying to gauge your level of ambition.

If you’re too specific, i.e., naming the promotions you someday hope to win, you’ll sound presumptuous. If you’re too vague, you’ll seem rudderless.

BEST ANSWER: Reassure your interviewer that you’re looking to make a long-term commitment...that this position entails exactly what you’re looking to do and what you do extremely well. As for your future, you believe that if you perform each job at hand with excellence, future opportunities will take care of themselves.

Example: “I am definitely interested in making a long-term commitment to my next position. Judging by what you’ve told me about this position, it’s exactly what I’m looking for and what I am very well qualified to do. In terms of my future career path, I’m confident that if I do my work with excellence, opportunities will inevitably open up for me. It’s always been that way in my career, and I’m confident I’ll have similar opportunities here.”


Q. #25 Aren’t you overqualified for this position?

TRAPS: The employer may be concerned that you’ll grow dissatisfied and leave.

BEST ANSWER: As with any objection, don’t view this as a sign of imminent defeat. It’s an invitation to teach the interviewer a new way to think about this situation, seeing advantages instead of drawbacks.
Example: “I recognize the job market for what it is -- a marketplace. Like any marketplace, it’s subject to the laws of supply and demand. So “overqualified” can be a relative term, depending on how tight the job market is. And right now, it’s very tight. I understand and accept that.
“I also believe that there could be very positive benefits for both of us in this match.

“Because of my unusually strong experience in (________), I could start to contribute right away, perhaps much faster than someone who’d have to be brought along more slowly.

“There’s also the value of all the training and years of experience that other companies have invested tens of thousands of dollars to give me. You’d be getting all the value of that without having to pay an extra dime for it. With someone who has yet to acquire that experience, he’d have to gain it on your nickel.

“I could also help you in many things they don’t teach at the Harvard Business School. For example..(how to hire, train, motivate, etc.) When it comes to knowing how to work well with people and getting the most out of them, there’s just no substitute for what you learn over many years of front-line experience. Your company would gain all this, too.

“From my side, there are strong benefits, as well. Right now, I’m unemployed. I want to work, very much, and the position you have here is exactly what I love to do and am best at. I’ll be happy doing this work and that’s what matters most to me, a lot more than money or title.

“Most important, I’m looking to make a long-term commitment in my career now. I’ve had enough of job hunting and want a permanent spot at this point in my career. I also know that if I perform this job with excellence, other opportunities cannot help but open up for me right here. In time, I’ll find many other ways to help this company and in so doing, help myself. I really am looking to make a long-term commitment.”

NOTE: The main concern behind the “overqualified” question is that you will leave your new employer as soon as something better comes your way. Anything you can say to demonstrate the sincerity of your commitment to the employer and reassure him that you’re looking to stay for the long-term will help you overcome this objection.


Q. #26 Tell me about something you did-or failed to do-that you now feel a little ashamed of.

TRAPS: There are some questions your interviewer has no business asking, and this is one. But while you may feel like answering, "none of your business," naturally you can't. Some interviewers ask this question on the chance you may admit to something, but if not, at least they'll see how you think on your feet.

Some unprepared candidates, flustered by this question, unburden themselves of guilt from their personal life or career, perhaps expressing regrets regarding a parent, spouse, child, etc. All such answers can be disastrous.

BEST ANSWER: As with faults and weaknesses, never confess a regret. But don't seem as if you're stonewalling either.

Best Strategy: Say you harbor no regrets, then add a principle or habit you practice regularly for healthy human relations.

Example: Pause for reflection, as if the question never occurred to you. Then say, "You know, I really can't thing of anything." (Pause again, then add): "I would add that as a general management principle, I've found that the best way to avoid regrets is to avoid causing them in the first place. I practice one habit that helps me a great deal in this regard. At the end of each day, I mentally review the day's events and conversations to take a second look at the people and developments I'm involved with and do a double-check of what they're likely to be feeling. Sometimes I'll see things that do need more follow-up, whether a pat on the back, or maybe a five-minute chat in someone's office to make sure we're clear on things...whatever.

"I also like to make each person feel like a member of an elite team, like the Boston Celtics or LA Lakers in their prime. I've found that if you let each team member know you expect excellence in their performance...if you work hard to set an example yourself...and if you let people know you appreciate and respect their feelings, you wind up with a highly motivated group, a team that's actually having fun at work because they're striving for excellence rather than brooding over slights or regrets."


Q. #27 The "Silent Treatment."

TRAPS: Beware - -if you are unprepared for this question, you will probably not handle it right and possibly blow the interview. Thank goodness most interviewers don't employ it. It's normally used by those determined to see how you respond under stress. Here's how it works:
You answer an interviewer's question and then, instead of asking another, he just stares at you in a deafening silence.

You wait, growing a bit uneasy, and there he sits, silent as Mt. Rushmore, as if he doesn't believe what you've just said, or perhaps making you feel that you've unwittingly violated some cardinal rule of interview etiquette.
When you get this silent treatment after answering a particularly difficult question, such as "tell me about your weaknesses," its intimidating effect can be most disquieting, even to polished job hunters.

Most unprepared candidates rush in to fill the void of silence, viewing prolonged, uncomfortable silence as an invitation to clear up the previous answer which has obviously caused some problem And that's what they do -- ramble on, sputtering more and more information, sometimes irrelevant and often damaging, because they are suddenly playing the role of someone who's goofed and is now trying to recoup. But since the candidate doesn't know where or how he goofed, he just keeps talking, showing how flustered and confused he is by the interviewer's unmovable silence.

BEST ANSWER: Like a primitive tribal mask, the Silent Treatment loses all its power to frighten you once you refuse to be intimidated. If your interviewer pulls it, keep quiet yourself for awhile and then ask, with sincere politeness and not a trace of sarcasm, "Is there anything else I can fill in on that point?" That's all there is to it.
Whatever you do, don't let the Silent Treatment intimidate you into talking a blue streak, because you could easily talk yourself out of the position.


Q. #28 Describe your ideal company, location and job.

TRAPS: This is often asked by an experienced interviewer who thinks you may be overqualified, but knows better than to show his hand by posing his objection directly. So he’ll use this question instead, which often gets a candidate to reveal that, indeed, he or she is looking for something other than the position at hand.

BEST ANSWER: The only right answer is to describe what this company is offering, being sure to make your answer believable with specific reasons, stated with sincerity, why each quality represented by this opportunity is attractive to you.

Remember that if you’re coming from a company that’s the leader in its field or from a glamorous or much admired company, industry, city or position, your interviewer and his company may well have an “Avis” complex. That is, they may feel a bit defensive about being “second best” to the place you’re coming from, worried that you may consider them bush league.

This anxiety could well be there even though you’ve done nothing to inspire it. You must go out of your way to assuage such anxiety, even if it’s not expressed, by putting their virtues high on the list of exactly what you’re looking for, providing credible reasons for wanting these qualities.
If you do not express genuine enthusiasm for the firm, its culture, location, industry, etc., you may fail to answer this “Avis” complex objection and, as a result leave the interviewer suspecting that a hot shot like you, coming from a Fortune 500 company in New York, just wouldn’t be happy at an unknown manufacturer based in Topeka, Kansas.


Q. #29 Why have you been out of work so long?

TRAPS: A tough question if you’ve been on the beach a long time. You don’t want to seem like damaged goods.

BEST ANSWER: You want to emphasize factors which have prolonged your job search by your own choice.

Example: “After my job was terminated, I made a conscious decision not to jump on the first opportunities to come along. In my life, I’ve found that you can always turn a negative into a positive IF you try hard enough. This is what I determined to do. I decided to take whatever time I needed to think through what I do best, what I most want to do, where I’d like to do it...and then identify those companies that could offer such an opportunity.

“Also, in all honesty, you have to factor in the recession (consolidation, stabilization, etc.) in the (banking, financial services, manufacturing, advertising, etc.) industry.

“So between my being selective and the companies in our industry downsizing, the process has taken time. But in the end, I’m convinced that when I do find the right match, all that careful evaluation from both sides of the desk will have been well worthwhile for both the company that hires me and myself.”


Q. #30 What are your Outside interests?

TRAPS: You want to be well-rounded, not a drone. But your potential employer would be even more turned off if he suspects that your heavy extra-curricular load will interfere with your commitment to your work
duties.

BEST ANSWER: Try to gauge how this company’s culture would look upon your favorite outside activities and be guided accordingly.
You can also use this question to shatter any stereotypes that could limit your chances. If you’re over 50, for example, describe your activities that demonstrate physical stamina. If you’re young, mention an activity that connotes wisdom and institutional trust, such as serving on the board of a popular local charity.

But above all, remember that your employer is hiring you for what you can do for him, not your family, yourself or outside organizations, no matter how admirable those activities may be


Q. #31 Would you lie for the company?

TRAPS: This is another question that pits two values against one another, in this case loyalty against integrity.

BEST ANSWER: Try to avoid choosing between two values, giving a positive statement which cover all bases instead.

Example: “I would never do anything to hurt the company.”
If aggressively pressed to choose between two competing values, always choose personal integrity. It is the most prized of all values.


Q. #32 Can you work under pressure?

TRAPS: An easy question, but you want to make your answer believable.

BEST ANSWER: Absolutely...(then prove it with a vivid example or two of a goal or project accomplished under severe pressure).


Q. #33 Have you been absent from work more than a few days in any previous position?

TRAPS: If you’ve had a problem, you can’t lie. You could easily be found out. Yet admitting an attendance problem could raise many red flags.

BEST ANSWER: If you have had no problem emphasize your excellent and consistent attendance record throughout your career.

Also describe how important you believe such consistent attendance is for a key executive...why it’s up to you to set an example of dedication...and why there’s just no substitute for being there with your people to keep the operation running smoothly, answer questions and handle problems and crises as they arise.

If you do have a past attendance problem, you want to minimize it, making it clear that it was an exceptional circumstance and that it’s cause has been corrected.

To do this, give the same answer as above, but preface it with something like, “Other than being out last year (or whenever) because of (your reason, which is now in the past), I have never had a problem and have enjoyed an excellent attendance record throughout my career. Furthermore, I believe consistent attendance is important because...” (Pick up the rest of the answer as outlined above).


Q. #34 How do you feel about working nights and weekends?

TRAPS: Blurt out “no way, Jose” and you can kiss the job offer goodbye. But what if you have a family and want work a reasonably normal schedule? Is there a way to get both the job and the schedule you want?

BEST ANSWER: First, if you’re a confirmed workaholic, this question is a softball lob. Whack it out of the park on the first swing by saying this kind of schedule is just your style. Add that your family understands it. Indeed, they’re happy for you, as they know you get your greatest satisfaction from your work.

If however you prefer a more balanced lifestyle, answer this question with another: “What’s the norm for your best people here?”

If the hours still sound unrealistic for you, ask, “Do you have any top people who perform exceptionally for you, but who also have families and like to get home in time to see them at night?” Chances are the company does, and this associates you with this other, “top-performers-who-leave-no-later-than-six” group.

Depending on the answer, be honest about how you would fit into the picture. If all those extra hours make you uncomfortable, say so, but phrase your response positively.

Example: I love my work and do it exceptionally well. I think the results speak for themselves, especially in...(mention your two or three qualifications of greatest interest to the employer. Remember, this is what he wants most, not a workaholic with weak credentials.) Not only would I bring these qualities, but I’ve built my whole career on working not just hard, but smart. I think you’ll find me one of the most productive people here.

“I do have a family who likes to see me after work and on weekends. They add balance and richness to my life, which in turn helps me be happy and productive at work. If I could handle some of that extra work at home in the evenings or on weekends, that would be ideal. You’d be getting a person of exceptional productivity who meets your needs with very strong credentials. And I’d be able to handle some of the heavy workload at home where I can be under the same roof as my family. Everybody would win.”


Q. #35 What are your career options right now?

TRAPS: The interviewer is trying to find out, “How desperate are you?”

BEST ANSWER: Prepare for this question by thinking of how you can position yourself as a desired commodity. If you are still working, describe the possibilities at your present firm and why, though you’re greatly appreciated there, you’re looking for something more (challenge, money, responsibility, etc.). Also mention that you’re seriously exploring opportunities with one or two other firms.

If you’re no longer working, you can talk about other employment possibilities you’re actively exploring. But do this with a light touch, speaking only in general terms. You don’t want to seem manipulative or coy.


Q. #36 On confidential matters....

TRAPS: When an interviewer presses you to reveal confidential information about a present or former employer, you may feel it’s a no-win situation. If you cooperate, you could be judged untrustworthy. If you don’t, you may irritate the interviewer and seem obstinate, uncooperative or overly suspicious.

BEST ANSWER: Your interviewer may press you for this information for two reasons.

First, many companies use interviews, to research the competition. It’s a perfect set up. Here, in their own lair, is an insider from the enemy camp who can reveal prized information on the competition’s plans, research, financial condition, etc.

Second, the company may be testing your integrity to see if you can be cajoled or bullied into revealing confidential data.
What to do? The answer here is easy. Never reveal anything truly confidential about a present or former employer. By all means, explain your reticence diplomatically. For example, “I certainly want to be as open as I can about that. But I also wish to respect the rights of those who have trusted me with their most sensitive information, just as you would hope to be able to trust any of your key people when talking with a competitor...”

And certainly you can allude to your finest achievements in specific ways that don’t reveal the combination to the company safe.

But be guided by the golden rule. If you were the owner of your present company, would you feel it ethically wrong for the information to be given to your competitors? If so, steadfastly refuse to reveal it.

Remember that this question pits your desire to be cooperative against your integrity. Faced with any such choice, always choose integrity. It is a far more valuable commodity than whatever information the company may pry from you. Moreover, once you surrender the information, your stock goes down. They will surely lose respect for you.

One President we know always presses candidates unmercifully for confidential information. If he doesn’t get it, he grows visibly annoyed, relentlessly inquisitive. It’s all an act. He couldn’t care less about the information. This is his way of testing the candidates’s moral fiber. Only those who hold fast are hired.


Q. #37 Tell me about a situation when when your work was criticized.
TRAPS: This is a tough question because it’s a more clever and subtle way to get you to admit a weakness. You can’t dodge it by pretending you’ve never been criticized.

Everybody has been. Yet it can be quite damaging to start admitting potential faults and failures that you’d just as soon leave buried.
This question is also intended to probe how well you accept criticism and direction.

BEST ANSWER: Begin by emphasizing the extremely positive feedback you’ve gotten throughout your career and (if it’s true) that your performance reviews have been uniformly excellent.

Of course, no one is perfect and you always welcome suggestions on how to improve your performance. Then, give an example of a not-too-damaging learning experience from early in your career and relate the ways this lesson has since helped you. This demonstrates that you learned from the experience and the lesson is now one of the strongest breastplates in your suit of armor.

If you are pressed for a criticism from a recent position, choose something fairly trivial that in no way is essential to your successful performance. Add that you’ve learned from this, too, and over the past several years/months, it’s no longer an area of concern because you now make it a regular practice to...etc.

Another way to answer this question would be to describe your intention to broaden your mastery of an area of growing importance in your field. For example, this might be a computer program you’ve been meaning to sit down and learn..a new management technique you’ve read about...or perhaps attending a seminar on some cutting-edge branch of your profession.

Again, the key is to focus on something not essential to your brilliant performance but which adds yet another dimension to your already impressive knowledge base.


Q. #38 Looking back, what would you do differently in your life?

TRAPS: This question is usually asked to uncover any life influencing mistakes, regrets, disappointments or problems that may continue to affect your personality and performance.

You do not want to give the interviewer anything negative to remember you by, such as some great personal or career disappointment, even long ago, that you wish you could have avoided.

Nor do you wish to give any answer which may hint that your whole heart and soul will not be in your work.

BEST ANSWER: Indicate that you are a happy fulfilled, optimistic person and that, in general, you wouldn’t change a thing.

Example: “It’s been a good life, rich in learning and experience, and the best is yet to come. Every experience in life is a lesson in its own way. I wouldn’t change a thing.”


Q. #39 What changes would you make if you came on board?

TRAPS: Watch out! This question can derail your candidacy faster than a bomb under the tracks -- and just as you’re about to be hired!

Reason: No matter how bright you are, you cannot know the right actions to take in a position before you settle in and get to know the operation’s strengths, weaknesses, key people, financial condition, methods of operation, etc. If you lunge at this temptingly baited question, you will probably be seen as someone who shoots from the hip.

Moreover, no matter how comfortable you may feel with your interviewer, you are still an outsider. No one, including your interviewer, likes to think that a know-it-all outsider is going to come in, turn the place upside down and with sweeping, grand gestures, promptly demonstrate what jerks everybody’s been for years.

BEST ANSWER: You, of course, will want to take a good, hard look at everything the company is doing before making any recommendations.
Example: “Well, I wouldn’t be a very good doctor if I gave my diagnosis before the examination. Should you hire me, as I hope you will, I’d want to take a good hard look at everything you’re doing and understand why it’s being done that way. I’d like to have an in-depth meetings with you and the other key people to get a deeper grasp of what you feel you’re doing right and what could be improved.

“From what you’ve told me so far, the areas of greatest concern to you are...” (name them. Then do two things.

First ask if these are in fact his major concerns. If so, then reaffirm how your experience in meeting similar needs elsewhere might prove very
helpful).


Q. #40 What makes you angry?

TRAPS: You don’t want to come across either as a hothead or a wimp.

BEST ANSWER: Give an answer that’s suited to both your personality and the management style of the firm. Here, the homework you’ve done about the company and its style can help in your choice of words.

Examples:
If you are a reserved person and/or the corporate culture is coolly professional:

“I’m an even-tempered and positive person by nature, and I believe this helps me a great deal in keeping my department running smoothly, harmoniously and with a genuine esprit de corps. I believe in communicating clearly what’s expected, getting people’s commitment to those goals, and then following up continuously to check progress.

“If anyone or anything is going off track, I want to know about it early. If after that kind of open communication and follow up, someone isn’t getting the job done, I’ll want to know why. If there’s no good reason, then I’ll get impatient and angry...and take appropriate steps from there. But if you hire good people, motivate them to strive for excellence and then follow-up constantly, it almost never gets to that stage.”

If you are feisty by nature and/or the position calls for a tough strawboss.
“You know what makes me angry? People who (then fill in the blanks with the most objectionable traits for this type of position)...people who don’t pull their own weight, who are negative, people who lie...etc.”


Q. #41 Tell me about the most boring job you’ve ever had.

TRAPS: You give a very memorable description of a very boring job. Result? You become associated with this boring job in the interviewer’s mind.

BEST ANSWER: You have never allowed yourself to grow bored with a job and you can’t understand it when others let themselves fall into the rut.
Example: “Perhaps I’ve been fortunate, but I’ve never found myself bored with any job I’ve ever held. I’ve always enjoyed hard work. As with actors who feel there are no small parts, I also believe that in every company or department there are exciting challenges and intriguing problems crying out for energetic and enthusiastic solutions. If you’re bored, it’s probably because you’re not challenging yourself to tackle those problems right under your nose.”


Q. #42 Sell me this stapler.. (This pencil...this clock...or some other object on interviewer’s desk).

TRAPS: Some interviewers, especially business owners and hard-charging executives in marketing-driven companies, feel that good salesmanship is essential for any key position and ask for an instant demonstration of your skill. Be ready.

BEST ANSWER: Of course, you already know the most important secret of all great salesmanship--“find out what people want, then show them how to get it.”

If your interviewer picks up his stapler and asks, “sell this to me,” you are going to demonstrate this proven master principle. Here’s how:
“Well, a good salesman must know both his product and his prospect before he sells anything. If I were selling this, I’d first get to know everything I could about it, all its features and benefits.

“Then, if my goal were to sell it to you, I would do some research on how you might use a fine stapler like this. The best way to do that is by asking some questions. May I ask you a few questions?”
Then ask a few questions such as, “Just out of curiosity, if you didn’t already have a stapler like this, why would you want one? And in addition to that? Any other reasons? Anything else?

“And would you want such a stapler to be reliable?...Hold a good supply of staples? (Ask more questions that point to the features this stapler has.)

Once you’ve asked these questions, make your presentation, citing all the features and benefits of this stapler and why it’s exactly what the interviewer just told you he’s looking for.

Then close with, “Just out of curiosity, what would you consider a reasonable price for a quality stapler like this...a stapler you could have right now and would (then repeat all the problems the stapler would solve for him)?” Whatever he says, (unless it’s zero), say, “Okay, we’ve got a deal.”

Note: If your interviewer tests you by fighting every step of the way, denying that he even wants such an item, don’t fight him. Take the product away from him by saying, “Mr. Prospect, I’m delighted you’ve told me right up-front that there’s no way you’d ever want this stapler. As you well know, the first rule of the most productive salespeople in any field is to meet the needs of people who really need and want our products, and it just wastes everyone’s time if we try to force it on those who don’t. And I certainly wouldn’t want to waste your time. But we sell many items. Is there any product on this desk you would very much like to own...just one item?” When he points something out, repeat the process above. If he knows anything about selling, he may give you a standing ovation


Q. #43 What would you say to your boss if he’s crazy about an idea, but you think it stinks?

TRAPS: This is another question that pits two values, in this case loyalty and honesty, against one another.

BEST ANSWER: Remember the rule stated earlier: in any conflict between values, always choose integrity.

Example: “I believe that when evaluating anything, it’s important to emphasize the positive. What do I like about this idea?
“Then, if I have reservations, I certainly want to point them out, as specifically, objectively and factually as I can.

“After all, the most important thing I owe my boss is honesty. If he can’t count on me for that, then everything else I may do or say could be questionable in his eyes.

“But I also want to express my thoughts in a constructive way. So my goal in this case would be to see if my boss and I could make his idea even stronger and more appealing, so that it effectively overcomes any initial reservation I or others may have about it.
“Of course, if he overrules me and says, ‘no, let’s do it my way,’ then I owe him my full and enthusiastic support to make it work as best it can.”


Q. #44 What do you look for when you hire people?

TRAPS: Being unprepared for the question.
BEST ANSWER: Speak your own thoughts here, but for the best answer, wave them around the three most important qualifications for any position:
1) Can the person do the work (qualifications)?
2) Will the person do the work (motivation)?
3) Will the person fit in (“our kind of team player”)?
Q. #45 How could you have improved your career progress?

TRAPS: This is another variation on the question, “If you could, how would you live your life over?” Remember, you’re not going to fall for any such invitations to rewrite your personal history. You can’t win if you do.

BEST ANSWER: You’re generally quite happy with your career progress. Maybe, if you had known something earlier in life (impossible to know at this time, such as the booming growth in a branch of your industry...or the corporate downsizing that would phase out your last job), you might have moved in a certain direction sooner.

But all things considered, you take responsibility for where you are, how you’ve gotten there, where you’re going...and you harbor no regrets.


Q. #46 What’s the most difficult part of being a (job title)?

TRAPS: Unless you phrase your answer properly, your interviewer may conclude that whatever you identify as “difficult” is where you’re weak.

BEST ANSWER: First, redefine “difficult” to be “challenging,” which is more positive. Then, identify an area everyone in your profession considers challenging and in which you excel. Describe the process you follow that enables you to get splendid results...and be specific about those results.
Example: “I think every sales manager finds it challenging to motivate the troops in a recession. But that’s probably the strongest test of a top sales manager. I feel this is one area where I excel.

“When I see the first sign that sales may slip or that sales force motivation is flagging because of a downturn in the economy, here’s the plan I put into action immediately...”(followed by a description of each step in the process... and most importantly, the exceptional results you’ve achieved).


Q. #47 What would you do if a fellow executive on your own corporate level wasn’t pulling his or her weight... and this was hurting your department?

TRAPS: This question and other hypothetical ones test your sense of human relations and how you might handle office politics.

BEST ANSWER: Try to gauge the political style of the firm and be guided accordingly. In general, fall back on universal principles of effective human relations -- which in the end, embody the way you would like to be treated in similar circumstance.

Example: “Good human relations would call for me to go directly to the person and explain the situation, to try to enlist his help in a constructive, positive solution. If I sensed resistance, I would be as persuasive as I know how, to explain the benefits we can gain from working together, and the problems we, the company and our customers will experience if we don’t.”

POSSIBLE FOLLOW-UP QUESTION: And what would you do if he still didn’t change his ways?

ANSWER: “One thing I wouldn’t do is let the problem slide, because it would only get worse and overlooking it would set a bad precedent. I would try again and again and again, in whatever way I could, to solve the problem involving wider and wider circles of people, both above and below the offending executive and including my own boss if necessary, so that everyone involved can see the rewards for teamwork and the drawbacks of non-cooperation.

“I might add that I’ve never yet come across a situation that couldn’t be resolved by harnessing others in a determined, constructive effort.”
Q. #48 May I contact your present employer for a reference?
TRAPS: If you’re trying to keep your job search private, this is the last thing you want. But if you don’t cooperate, won’t you seem as if you’re trying to hide something?

BEST ANSWER: Express your concern that you’d like to keep your job search private, but that in time, it will be perfectly okay.
Example: “My present employer is not aware of my job search and, for obvious reasons, I’d prefer to keep it that way. I’d be most appreciative if we kept our discussions confidential right now. Of course, when we both agree the time is right, then by all means you should contact them. I’m very proud of my record there.”


Q. #49 Where could you use some improvement?
TRAPS: Another tricky way to get you to admit weaknesses. Don’t fall for it.

BEST ANSWER: Keep this answer, like all your answers, positive. A good way to answer this question is to identify a cutting-edge branch of your profession (one that’s not essential to your employer’s needs) as an area you’re very excited about and want to explore more fully over the next six months.


Q. #50 The “Hypothetical Problem”

TRAPS: Sometimes an interviewer will describe a difficult situation and ask, “How would you handle this?” Since it’s virtually impossible to have all the facts in front of you from such a short presentation, don’t fall into the trap of trying to solve this problem and giving your verdict on the spot. It will make your decision-making process seem woefully inadequate.

BEST ANSWER: Instead, describe the rational, methodical process you would follow in analyzing this problem, whom you would consult with, generating possible solutions, choosing the best course of action, and monitoring the results.

Remember, in all such, “What would you do?” Questions, always describe your process or working methods, and you’ll never go far wrong.


Q. #51 What are your goals?
TRAPS: Not having any...or having only vague generalities, not highly specific goals.

BEST ANSWER: Many executives in a position to hire you are strong believers in goal-setting (it’s one of the reasons they’ve achieved so much). They like to hire in kind.

If you’re vague about your career and personal goals, it could be a big turnoff to many people you will encounter in your job search.

Be ready to discuss your goals for each major area of your life: career, personal development and learning, family, physical (health), community service and (if your interviewer is clearly a religious person) you could very briefly and generally allude to your spiritual goals (showing you are a well-balanced individual with your values in the right order).

Be prepared to describe each goal in terms of specific milestones you wish to accomplish along the way, time periods you’re allotting for accomplishment, why the goal is important to you, and the specific steps you’re taking to bring it about. But do this concisely, as you never want to talk for more than two minutes straight before letting your interviewer back into the conversation.


Q. #52 Looking back on your last position, have you done your best work?

TRAPS: Tricky question. Answer “absolutely,” and it can seem like your best work is behind you. Answer, “no, my best work is ahead of me,” and it can seem as if you didn’t give it your all.

BEST ANSWER: To cover both possible paths this question can take, your answer should state that you always try to do your best, and the best of your career is right now. Like an athlete at the top of his game, you are just hitting your career stride thanks to several factors. Then, recap those factors, highlighting your strongest qualifications.


Q. #53 What was the toughest part of your last job?

TRAPS: This is slightly different from the question raised earlier, "What's the most difficult part about being a (job title...)" because this asks what you personally have found most difficult in your last position. This question is more difficult to redefine into something positive. Your interviewer will assume that whatever you found toughest before may give you a problem in your new position.

BEST ANSWER: State that there was nothing in your prior position that you found overly difficult, and let your answer go at that. If pressed to expand you answer, you could describe the aspects of the position you enjoyed more than others, making sure that you express maximum enjoyment for those tasks most important to the open position, and you enjoyed least those tasks that are unimportant to the position at hand.

Q. #54 If you won a $10 million lottery, would you still work?

TRAPS: Your totally honest response might be, "Hell, no, are you serious?" That might be so, but any answer which shows you as fleeing work if given the chance could make you seem lazy. On the other hand, if you answer, “Oh, I’d want to keep doing exactly what I am doing, only doing it for your firm,” you could easily inspire your interviewer to silently mutter to himself, “Yeah, sure. Gimme a break.”

BEST ANSWER: This type of question is aimed at getting at your bedrock attitude about work and how you feel about what you do. Your best answer will focus on your positive feelings.

Example: “After I floated down from cloud nine, I think I would still hold my basic belief that achievement and purposeful work are essential to a happy, productive life. After all, if money alone bought happiness, then all rich people would all be happy, and that’s not always true.

“I love the work I do, and I think I’d always want to be involved in my career in some fashion. Winning the lottery would make it more fun because it would mean having more flexibility, more options...who knows?

“Of course, since I can’t count on winning I’d just as soon create my own destiny by sticking with what’s worked for me, meaning good old reliable hard work and a desire to achieve. I think those qualities have built many more fortunes than all the lotteries put together.”


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General Questions You Might Be Asked (Q) with Guides for Answering (A)


Your QualificationsQ. Tell me about yourself.
A. This is not an autobiographical question. Focus on why you would like this job and how you have prepared yourself experientially and academically.
________________________________________
Q. Why should we hire you?
A. Similar to #1. Focus on what your particular contribution will be to company success: hard work, dedication, humor. We all bring something unique.
________________________________________
Q. How have your education and employment prepared you for this position?
A. See #1.
________________________________________
Q. Do you think your grades are an accurate indication of what you have learned in college?
A. If you don't, give examples to illustrate your answer
________________________________________
Q. Tell me about one of your failures and what you learned from it.
A. Be honest but don't bare your soul: this is not a counseling session! Demonstrate that you can use failure to achieve future success.
________________________________________
Q. What do you think it takes to be successful in a company like ours?
A. Reading the company's job announcement or web page should help answer this question. If you can talk to an employee of the company beforehand, that would be a wonderful way to find out. Career fairs are excellent for this reason.
________________________________________
Q. What qualifications should a successful manager (sales person, engineer, etc.) possess?
A. Read an occupational description then tie that to your own skills.
________________________________________
Q. Which one of your jobs did you like the best? least? Why?
A. For the best, use examples you know relate to the job for which you are applying. For the least, focus on job tasks that you knew were necessary and performed well, but were routine, unpleasant, or required little involvement. Don't criticize your supervisor or employer.
________________________________________
Q. Describe your strongest communication skills.
A. Describe means give an example. Remember, listening is a communication skill also.
________________________________________
Q. Think about a large task you organized. Describe the steps you followed.
A. You can use either a work or school-related project to illustrate. Be specific.
________________________________________
Q. Do you consider yourself a leader? Why?
A. Give an example from your participation in group projects, volunteer situations, clubs, athletics, or your work situation.
________________________________________
Q. Describe your managerial (sales, engineering, etc.) skills.
A. Refer to question #8.
________________________________________
Q. Are you creative?
A. Again, give an example. Creativity is not just drawing, dancing, acting, or playing music. It is also your ability to look at things in a new way and be innovative in solving things.
________________________________________
Q. What are your greatest strengths?
A. Tailor your answer to the job. For instance, if one of your strengths is leadership and you are applying for a sales job, show how your motivational skills work in both situations, or how you hope to reach a regional manager's spot in a few years.
________________________________________
Q. What is your greatest weakness?
A. Everyone has weaknesses, but avoid red flags and show how you have turned your weakness into a positive. Anger, for instance, is a red flag. Remember weaknesses are the flip side of strengths. Faulty time management may be the flip side of concentration and dedication. Procrastination may be the result of wanting to consider all the information and make an informed decision. Downplay the negative and play up the positive.
________________________________________
Q. Tell me about your customer service experience.
A. Tell how and where you acquired the experience and give an example to show your dedication and success.
________________________________________
Q. Do you enjoy routine? Why? Why not?
A. Some routine is fine and necessary, like eating, going to work, etc. After that, it depends on you. Choose a job that fits your needs. If you pretty much hate routine, don't apply for a job that has a lot, like inside claims adjusting.
________________________________________
Q. How do you prioritize your work to meet deadlines?
A. Give an example to demonstrate how you have done this. Pulling an all-nighter is not a good answer. Planning ahead, keeping lists are good.
________________________________________
Q. If you have a customer in front of you, a client on the phone, and a boss who wants to see you, what do you do?
A. To answer this well, you need to know the company's policy. If you don't know how that company would do it, say that you would find out, but give an example from a past experience to demonstrate your ability to stay calm, juggle tasks, and set priorities.
________________________________________
Q. Tell me about your computer experience.
A. If you don't have much, focus on what you have and the steps you are taking to gain more. Enthusiasm and willingness to learn are key.
________________________________________
Q. Why did you leave your last job?
A. Opportunity for advancement, finding work to fit your skills, moving, downsizing, changing careers are all legitimate answers. If you were fired or hated your job, do not bad-mouth the job, the company, or your supervisor. Talk about the positive first, then the lack of communication and what you learned from it that has improved your performance and outlook. Great people fail often, but they use failure to learn and improve their performance.


Your Style and Personality
Q. How would your friends (or teacher or supervisor) describe you?
A. Keep it honest and positive. Remember this is not necessarily how you would describe yourself. Your friends may see your fun and quirks while your supervisor might see your dedication and adaptability.
________________________________________
Q. What motivates your best work?
A. Consider the job. If you need praise or excitement or deadlines, not all jobs offer these. Give an example.
________________________________________
Q. What is your biggest weakness as a manager or leader?
A. Think about what a manager's responsibilities are, like motivating employees, delegating tasks, setting goals, hiring, firing, preparing budgets, etc. Which do you like least? Why? What have you done to improve your performance.
________________________________________
Q. How do you keep track of things you need to do?
A. You are on your own. Most answers will work, except saying that you just remember everything.
________________________________________
Q. Would you rather write a report or give it verbally? Why?
A. State your preference, but indicate your comfort with either approach as the situation warrants. Knowing the job requirements will assist with this question. Many jobs require both skills.
________________________________________


Your Interest and Commitment
Q. Why are you interested in working for our company?
A. Your research into the company will pay off when answering this question. You can talk about their approach to training, their goals for the future, their success or reputation, but be able to back up your statement with specific examples that include how you can contribute to the company's success.
________________________________________
Q. Why did you choose your major?
A. If possible, talk about how you perceived your major would increase your skills and further your career goals. If you selected a major because you liked the subject matter and didn't have a clue how that would further your career, you can indicate that, but talk about how the skills you learned apply to the job for which you are interviewing. If you changed majors more than once and ended with one you didn't think was right for you or if you were influenced by someone else's preference, talk about what you learned about yourself from that situation and how it will help you make better decisions in the future.
________________________________________
Q. If you had to choose a school or major again, what would you change?
A. Most answers are appropriate, but avoid negativity or blaming the school, teachers, town, etc. Talk about what you learned from the experience if you do not feel one of these was perfect.
________________________________________
Q. Do you have plans for continued study?
A. Employers are interested in people who have a commitment to life-long learning, but may not support your education plans if they are not related to the goals of the organization. Tie your own goals in with those of the employer. Unless you are applying for a temporary position, it is inappropriate to mention that you plan to work for a year then attend graduate school.
________________________________________
Q. How do you feel about travel or relocation?
A. Knowing the job requirements will help you avoid the wrong answer. For instance, most management positions require both. Some sales and most consulting positions require extensive travel, but may allow you to return home at night, while others require significant time away from home. You can ask what the travel requirements are if you have not been able to determine them ahead of time.
________________________________________
Q. How do you deal with stress?
A. Your skills in organization and prioritization of tasks, your willingness to request your supervisor's assistance with establishing priorities, or ability to stay calm in pressure situations, are all appropriate, but you can also mention activities you engage in that help reduce stress, such as running, walking, working out, etc. You can mention boxing, but not punching someone out; karate, but not fighting in a cage or being a member of a fight club; dancing, but not exotic dancing.
________________________________________
Q. What area of this position would be the most difficult for you?
A. Again, knowing the requirements is essential to answering this question. Answer truthfully, but indicate your reasons along with your willingness to perform the difficult task and how your approach to it will help minimize the difficulty.
________________________________________
Q. How long do you plan to stay with us?
A. As long as you can grow and contribute to the goals of the organization.

Behavioral Questions You Might Be Asked (Q) with Guides for Answering (A)
Design a STAR statement (Situation or Task, Action, Results) for these questions.

Q. Tell me about an accomplishment from the past year that you are the most proud of? Why?
A. Focus on work-related. You can use a personal example if related in some way to the job description.
________________________________________
Q. Give me an example of a time that saved your employer time or money.
A. If you cannot come up with an example, remember that your own dedicated job performance has saved your employer time and money. Now develop a STAR statement.
________________________________________
Q. Please describe a situation where you used your creativity to solve a problem.
A. Creativity might be related to graphic design, engineering, marketing, or anything. It is your ability to think outside the box and you can use examples from work, homework, class, or your private life to illustrate the point.
________________________________________
Q. Tell me about a time when you went the extra mile to help a customer.
A. If you have not been involved with customer service directly, think about what you have done that affected a customer and develop a situation from that.
________________________________________
Q. Describe a situation where you have gathered and analyzed facts to arrive at a decision.
A. It is O.K. to use educational experience if you do not have a work-related example.
________________________________________
Q. Give me an example of a problem you have had with a team member, co-worker, or employee and how you resolved it.
A. Talking it over with the person involved, using non-accusatory language and a caring, problem-solving approach, is the first step. Discussing it with your team members or a supervisor, as applicable, is next. Get to resolution, whether it was a reprimand, expulsion from the group, firing, your agreement with that person's point of view, or the person's change of behavior.
________________________________________
Q. Give me an example of a high-pressure situation you have faced this past year and how you resolved it.
A. Your skills in organization and prioritization of tasks, your willingness to request your supervisor's assistance with establishing priorities, or ability to stay calm in pressure situations, are all appropriate to mention if applicable.
________________________________________
Q. Describe a situation in which you used persuasion to convince someone to see things your way.
A. Since most of us use persuasion skills often, try to think of a work or group-related activity where you used it. Describe the situation, tell what you did, and describe the result.
________________________________________
Q. Give me an example of a time when you set a goal and were able to meet or exceed it.
A. Again, work-related is best, but a goal you set personally will work, too.
________________________________________
Q. Give me an example of a time when you tried to accomplish something and failed.
A. Remember, at the end of your story, talk about the positive things you learned from the experience and what you would do differently if given the same situation.
________________________________________
Q. Tell me about a time that successfully dealt with a person when that person did not like you or vice versa.
A. We don't have to like everyone to get along or get results, but we do have to respect them to do so. Understanding what motivates a person also helps get results.
________________________________________
Q. Give me an example of a time that you showed initiative and took the lead.
A. Remember the STAR statement.
________________________________________
Q. Tell me about an experience when you dealt with an upset customer or co-worker.
A. Emphasize the skills you have that that helped you with this.
________________________________________
Q. Tell me about a time when you delegated a project effectively.
A. Delegating involves effective communication, motivation, goal setting and leadership. Three components of successful delegation are assigning tasks to people that they have the skills to perform, granting them the authority to carry out the tasks, and creating a climate of responsibility. It does not mean dumping a task you do not want on someone and never checking on the progress. Your example should include why you selected the project that you delegated.
________________________________________
Q. Give me an example of a time when you motivated someone.
A. How did you find out what motivated that person? How did you use that to accomplish positive results?
________________________________________
Q. Tell me about a time when you had to make an unpopular decision.
A. What was the situation? What was the unpopular decision? Why was it unpopular? Why did you have to make it? Did the people understand why you had to make it? How did it turn out?
________________________________________
Q. Tell me about a time when you used your fact-finding skills to solve a problem.
A. Be sure to talk about which fact-finding skills you used, such as computer research, interviewing, taking something apart and putting it back together, etc.


Questions You Can Ask - a partial list
Remember, you are expected to find out as much about the company as possible before the interview, but you may not have been able to find the answers to these questions, or you may need clarification.
Q. What are your expectations for the person you hire?
Q. Which specific skills are necessary to succeed in this job?
Q. How do my skills, experience and education differ from those of the ideal candidate?
Q. What level of input would I have in determining my objectives and deadlines?
Q. What kinds of projects might I be working on?
Q. Why do you like working for this company?
Q. What level of client contact should I expect?
Q. Would you describe the typical training program?
Q. How is the company structured in terms of departments or divisions?
Q. Would I work for more than one person?
Q. Please describe the travel involved in this position.
Q. How often is relocation required for advancement opportunities?
Q. What are the advancement opportunities for this position and the typical time frame for advancements?
Q. What type of new products is the organization developing?
Q. Is there a possibility that this organization might be sold or acquired by another organization in the near future? If so, how would it affect the present employees?
Q. What are your policies regarding continuing education for employees?
Q. Is there a tuition reimbursement policy?
Q. Would there be an increase in salary after completion of a higher degree? Would it make advancement easier?
Q. What are some of the biggest challenges facing your company and your plans for meeting them? or better yet,
Q. While researching your company, I read that one of your challenges is xxx....How do you plan to meet this challenge?
Q. Who are your major competitors? How does your company compare to them?
Q. What are your plans for expansion in the next few years?
Q. Is this a new position? If it is, why was it created? If it isn't, does the company have more than one opening?
Q. I am very interested in this position, what is the next step? (Do not leave the interview without knowing the answer to this question).


Illegal Questions
It would be great if all interviewers avoided questions which they should not ask, questions about your race, color, religion, national origin, ancestry, medical condition, physical handicap, marital status, and age. Unfortunately, they do not. Often they ask these questions because they are untrained and they are concerned about a job-related aspect. The tactful thing to do would be to answer their intent rather than the question. If the question is really offensive to you and seems to indicate a pattern of impropriety, you can indicate that the questions are inappropriate to determine your potential as an employee and walk out. Of course, you will not receive a job offer in that case, but that is probably all right with you. Assuming the question is well-intentioned, but ignorant, what do you do? You need to have a plan of action in case you are asked one of these questions. If you don't want to confront the interviewer, you can just answer the question. There are other options, however.
Following are some questions and possible answers. Use your own words and style when deciding how to answer.
If the interviewer asks your age, it is usually because you are older and he or she is concerned that you will not adapt to change well or be enthusiastic.
A. You can say that you are a few years above legal age (which might be humorous if you are well above), but you are enthusiastic about the job and bring a positive attitude and adaptable nature (tactful), or you can answer that the question is illegal or inappropriate and you prefer not to answer it (assertive, but may hurt your chance for the job).
If the interviewer asks about your marital status of if you have children, it is often because of concern that you will get married and leave, that your spouse or children may be a problem if the job requires travel or relocation, or that you will miss work because of sick children or child care problems.
A. You can state that marriage or children will not interfere with your ability and willingness to give 100% to the job (tactful) or that you prefer not to answer personal questions but would be happy to address job-related concerns (assertive).
If the interviewer asks about your national origin, it is usually because they are concerned you might not be authorized to work or because they have noticed you speak with an accent or have said you have bilingual skills. They may be trying to be friendly in an inappropriate way.
A. You can either answer that you are authorized to work and are confident you will make a positive contribution to the company or that you need an employer to sponsor you, but are confident that your contribution will be well worth it because of your skills and dedication (tactful). You can also ask how the question relates to the job requirements (assertive).
If the interviewer asks about your health or disability, it is usually because of concern that you will miss work or will not be able to perform the required tasks.
A. If you have an obvious physical disability, you can answer that you have everything you need to perform the job well above expectations, or that with a small, inexpensive adjustment to the work environment, you will be the most productive member of their team and promote a positive image for the company. Health is a confidential matter between you and the doctor, so you can ask if there are physical requirements for the job that you can address.
If the interviewer asks about your religion, he or she will usually do it by asking if there are any days you cannot work or by asking about your non-work or extracurricular activities.
A. You can reply that you are there will be no trouble with your ability to fulfill the work requirements (tactful) or you can ask how the question is related to the job requirements (assertive).
If the interviewer asks if you have ever been arrested or used illegal drugs, you can reply that you have never been convicted of a felony and your employers have always considered you to be hard-working and trustworthy (tactful), or you can say that you understand that employers can ask if you have ever had a felony conviction if it is related to job performance, but you don't understand the relevance of the question in these circumstances (assertive).
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General Questions You Might Be Asked (Q) with Guides for Answering (A)


Your QualificationsQ. Tell me about yourself.
A. This is not an autobiographical question. Focus on why you would like this job and how you have prepared yourself experientially and academically.
________________________________________
Q. Why should we hire you?
A. Similar to #1. Focus on what your particular contribution will be to company success: hard work, dedication, humor. We all bring something unique.
________________________________________
Q. How have your education and employment prepared you for this position?
A. See #1.
________________________________________
Q. Do you think your grades are an accurate indication of what you have learned in college?
A. If you don't, give examples to illustrate your answer
________________________________________
Q. Tell me about one of your failures and what you learned from it.
A. Be honest but don't bare your soul: this is not a counseling session! Demonstrate that you can use failure to achieve future success.
________________________________________
Q. What do you think it takes to be successful in a company like ours?
A. Reading the company's job announcement or web page should help answer this question. If you can talk to an employee of the company beforehand, that would be a wonderful way to find out. Career fairs are excellent for this reason.
________________________________________
Q. What qualifications should a successful manager (sales person, engineer, etc.) possess?
A. Read an occupational description then tie that to your own skills.
________________________________________
Q. Which one of your jobs did you like the best? least? Why?
A. For the best, use examples you know relate to the job for which you are applying. For the least, focus on job tasks that you knew were necessary and performed well, but were routine, unpleasant, or required little involvement. Don't criticize your supervisor or employer.
________________________________________
Q. Describe your strongest communication skills.
A. Describe means give an example. Remember, listening is a communication skill also.
________________________________________
Q. Think about a large task you organized. Describe the steps you followed.
A. You can use either a work or school-related project to illustrate. Be specific.
________________________________________
Q. Do you consider yourself a leader? Why?
A. Give an example from your participation in group projects, volunteer situations, clubs, athletics, or your work situation.
________________________________________
Q. Describe your managerial (sales, engineering, etc.) skills.
A. Refer to question #8.
________________________________________
Q. Are you creative?
A. Again, give an example. Creativity is not just drawing, dancing, acting, or playing music. It is also your ability to look at things in a new way and be innovative in solving things.
________________________________________
Q. What are your greatest strengths?
A. Tailor your answer to the job. For instance, if one of your strengths is leadership and you are applying for a sales job, show how your motivational skills work in both situations, or how you hope to reach a regional manager's spot in a few years.
________________________________________
Q. What is your greatest weakness?
A. Everyone has weaknesses, but avoid red flags and show how you have turned your weakness into a positive. Anger, for instance, is a red flag. Remember weaknesses are the flip side of strengths. Faulty time management may be the flip side of concentration and dedication. Procrastination may be the result of wanting to consider all the information and make an informed decision. Downplay the negative and play up the positive.
________________________________________
Q. Tell me about your customer service experience.
A. Tell how and where you acquired the experience and give an example to show your dedication and success.
________________________________________
Q. Do you enjoy routine? Why? Why not?
A. Some routine is fine and necessary, like eating, going to work, etc. After that, it depends on you. Choose a job that fits your needs. If you pretty much hate routine, don't apply for a job that has a lot, like inside claims adjusting.
________________________________________
Q. How do you prioritize your work to meet deadlines?
A. Give an example to demonstrate how you have done this. Pulling an all-nighter is not a good answer. Planning ahead, keeping lists are good.
________________________________________
Q. If you have a customer in front of you, a client on the phone, and a boss who wants to see you, what do you do?
A. To answer this well, you need to know the company's policy. If you don't know how that company would do it, say that you would find out, but give an example from a past experience to demonstrate your ability to stay calm, juggle tasks, and set priorities.
________________________________________
Q. Tell me about your computer experience.
A. If you don't have much, focus on what you have and the steps you are taking to gain more. Enthusiasm and willingness to learn are key.
________________________________________
Q. Why did you leave your last job?
A. Opportunity for advancement, finding work to fit your skills, moving, downsizing, changing careers are all legitimate answers. If you were fired or hated your job, do not bad-mouth the job, the company, or your supervisor. Talk about the positive first, then the lack of communication and what you learned from it that has improved your performance and outlook. Great people fail often, but they use failure to learn and improve their performance.


Your Style and Personality
Q. How would your friends (or teacher or supervisor) describe you?
A. Keep it honest and positive. Remember this is not necessarily how you would describe yourself. Your friends may see your fun and quirks while your supervisor might see your dedication and adaptability.
________________________________________
Q. What motivates your best work?
A. Consider the job. If you need praise or excitement or deadlines, not all jobs offer these. Give an example.
________________________________________
Q. What is your biggest weakness as a manager or leader?
A. Think about what a manager's responsibilities are, like motivating employees, delegating tasks, setting goals, hiring, firing, preparing budgets, etc. Which do you like least? Why? What have you done to improve your performance.
________________________________________
Q. How do you keep track of things you need to do?
A. You are on your own. Most answers will work, except saying that you just remember everything.
________________________________________
Q. Would you rather write a report or give it verbally? Why?
A. State your preference, but indicate your comfort with either approach as the situation warrants. Knowing the job requirements will assist with this question. Many jobs require both skills.
________________________________________


Your Interest and Commitment
Q. Why are you interested in working for our company?
A. Your research into the company will pay off when answering this question. You can talk about their approach to training, their goals for the future, their success or reputation, but be able to back up your statement with specific examples that include how you can contribute to the company's success.
________________________________________
Q. Why did you choose your major?
A. If possible, talk about how you perceived your major would increase your skills and further your career goals. If you selected a major because you liked the subject matter and didn't have a clue how that would further your career, you can indicate that, but talk about how the skills you learned apply to the job for which you are interviewing. If you changed majors more than once and ended with one you didn't think was right for you or if you were influenced by someone else's preference, talk about what you learned about yourself from that situation and how it will help you make better decisions in the future.
________________________________________
Q. If you had to choose a school or major again, what would you change?
A. Most answers are appropriate, but avoid negativity or blaming the school, teachers, town, etc. Talk about what you learned from the experience if you do not feel one of these was perfect.
________________________________________
Q. Do you have plans for continued study?
A. Employers are interested in people who have a commitment to life-long learning, but may not support your education plans if they are not related to the goals of the organization. Tie your own goals in with those of the employer. Unless you are applying for a temporary position, it is inappropriate to mention that you plan to work for a year then attend graduate school.
________________________________________
Q. How do you feel about travel or relocation?
A. Knowing the job requirements will help you avoid the wrong answer. For instance, most management positions require both. Some sales and most consulting positions require extensive travel, but may allow you to return home at night, while others require significant time away from home. You can ask what the travel requirements are if you have not been able to determine them ahead of time.
________________________________________
Q. How do you deal with stress?
A. Your skills in organization and prioritization of tasks, your willingness to request your supervisor's assistance with establishing priorities, or ability to stay calm in pressure situations, are all appropriate, but you can also mention activities you engage in that help reduce stress, such as running, walking, working out, etc. You can mention boxing, but not punching someone out; karate, but not fighting in a cage or being a member of a fight club; dancing, but not exotic dancing.
________________________________________
Q. What area of this position would be the most difficult for you?
A. Again, knowing the requirements is essential to answering this question. Answer truthfully, but indicate your reasons along with your willingness to perform the difficult task and how your approach to it will help minimize the difficulty.
________________________________________
Q. How long do you plan to stay with us?
A. As long as you can grow and contribute to the goals of the organization.

Behavioral Questions You Might Be Asked (Q) with Guides for Answering (A)
Design a STAR statement (Situation or Task, Action, Results) for these questions.

Q. Tell me about an accomplishment from the past year that you are the most proud of? Why?
A. Focus on work-related. You can use a personal example if related in some way to the job description.
________________________________________
Q. Give me an example of a time that saved your employer time or money.
A. If you cannot come up with an example, remember that your own dedicated job performance has saved your employer time and money. Now develop a STAR statement.
________________________________________
Q. Please describe a situation where you used your creativity to solve a problem.
A. Creativity might be related to graphic design, engineering, marketing, or anything. It is your ability to think outside the box and you can use examples from work, homework, class, or your private life to illustrate the point.
________________________________________
Q. Tell me about a time when you went the extra mile to help a customer.
A. If you have not been involved with customer service directly, think about what you have done that affected a customer and develop a situation from that.
________________________________________
Q. Describe a situation where you have gathered and analyzed facts to arrive at a decision.
A. It is O.K. to use educational experience if you do not have a work-related example.
________________________________________
Q. Give me an example of a problem you have had with a team member, co-worker, or employee and how you resolved it.
A. Talking it over with the person involved, using non-accusatory language and a caring, problem-solving approach, is the first step. Discussing it with your team members or a supervisor, as applicable, is next. Get to resolution, whether it was a reprimand, expulsion from the group, firing, your agreement with that person's point of view, or the person's change of behavior.
________________________________________
Q. Give me an example of a high-pressure situation you have faced this past year and how you resolved it.
A. Your skills in organization and prioritization of tasks, your willingness to request your supervisor's assistance with establishing priorities, or ability to stay calm in pressure situations, are all appropriate to mention if applicable.
________________________________________
Q. Describe a situation in which you used persuasion to convince someone to see things your way.
A. Since most of us use persuasion skills often, try to think of a work or group-related activity where you used it. Describe the situation, tell what you did, and describe the result.
________________________________________
Q. Give me an example of a time when you set a goal and were able to meet or exceed it.
A. Again, work-related is best, but a goal you set personally will work, too.
________________________________________
Q. Give me an example of a time when you tried to accomplish something and failed.
A. Remember, at the end of your story, talk about the positive things you learned from the experience and what you would do differently if given the same situation.
________________________________________
Q. Tell me about a time that successfully dealt with a person when that person did not like you or vice versa.
A. We don't have to like everyone to get along or get results, but we do have to respect them to do so. Understanding what motivates a person also helps get results.
________________________________________
Q. Give me an example of a time that you showed initiative and took the lead.
A. Remember the STAR statement.
________________________________________
Q. Tell me about an experience when you dealt with an upset customer or co-worker.
A. Emphasize the skills you have that that helped you with this.
________________________________________
Q. Tell me about a time when you delegated a project effectively.
A. Delegating involves effective communication, motivation, goal setting and leadership. Three components of successful delegation are assigning tasks to people that they have the skills to perform, granting them the authority to carry out the tasks, and creating a climate of responsibility. It does not mean dumping a task you do not want on someone and never checking on the progress. Your example should include why you selected the project that you delegated.
________________________________________
Q. Give me an example of a time when you motivated someone.
A. How did you find out what motivated that person? How did you use that to accomplish positive results?
________________________________________
Q. Tell me about a time when you had to make an unpopular decision.
A. What was the situation? What was the unpopular decision? Why was it unpopular? Why did you have to make it? Did the people understand why you had to make it? How did it turn out?
________________________________________
Q. Tell me about a time when you used your fact-finding skills to solve a problem.
A. Be sure to talk about which fact-finding skills you used, such as computer research, interviewing, taking something apart and putting it back together, etc.


Questions You Can Ask - a partial list
Remember, you are expected to find out as much about the company as possible before the interview, but you may not have been able to find the answers to these questions, or you may need clarification.
Q. What are your expectations for the person you hire?
Q. Which specific skills are necessary to succeed in this job?
Q. How do my skills, experience and education differ from those of the ideal candidate?
Q. What level of input would I have in determining my objectives and deadlines?
Q. What kinds of projects might I be working on?
Q. Why do you like working for this company?
Q. What level of client contact should I expect?
Q. Would you describe the typical training program?
Q. How is the company structured in terms of departments or divisions?
Q. Would I work for more than one person?
Q. Please describe the travel involved in this position.
Q. How often is relocation required for advancement opportunities?
Q. What are the advancement opportunities for this position and the typical time frame for advancements?
Q. What type of new products is the organization developing?
Q. Is there a possibility that this organization might be sold or acquired by another organization in the near future? If so, how would it affect the present employees?
Q. What are your policies regarding continuing education for employees?
Q. Is there a tuition reimbursement policy?
Q. Would there be an increase in salary after completion of a higher degree? Would it make advancement easier?
Q. What are some of the biggest challenges facing your company and your plans for meeting them? or better yet,
Q. While researching your company, I read that one of your challenges is xxx....How do you plan to meet this challenge?
Q. Who are your major competitors? How does your company compare to them?
Q. What are your plans for expansion in the next few years?
Q. Is this a new position? If it is, why was it created? If it isn't, does the company have more than one opening?
Q. I am very interested in this position, what is the next step? (Do not leave the interview without knowing the answer to this question).


Illegal Questions
It would be great if all interviewers avoided questions which they should not ask, questions about your race, color, religion, national origin, ancestry, medical condition, physical handicap, marital status, and age. Unfortunately, they do not. Often they ask these questions because they are untrained and they are concerned about a job-related aspect. The tactful thing to do would be to answer their intent rather than the question. If the question is really offensive to you and seems to indicate a pattern of impropriety, you can indicate that the questions are inappropriate to determine your potential as an employee and walk out. Of course, you will not receive a job offer in that case, but that is probably all right with you. Assuming the question is well-intentioned, but ignorant, what do you do? You need to have a plan of action in case you are asked one of these questions. If you don't want to confront the interviewer, you can just answer the question. There are other options, however.
Following are some questions and possible answers. Use your own words and style when deciding how to answer.
If the interviewer asks your age, it is usually because you are older and he or she is concerned that you will not adapt to change well or be enthusiastic.
A. You can say that you are a few years above legal age (which might be humorous if you are well above), but you are enthusiastic about the job and bring a positive attitude and adaptable nature (tactful), or you can answer that the question is illegal or inappropriate and you prefer not to answer it (assertive, but may hurt your chance for the job).
If the interviewer asks about your marital status of if you have children, it is often because of concern that you will get married and leave, that your spouse or children may be a problem if the job requires travel or relocation, or that you will miss work because of sick children or child care problems.
A. You can state that marriage or children will not interfere with your ability and willingness to give 100% to the job (tactful) or that you prefer not to answer personal questions but would be happy to address job-related concerns (assertive).
If the interviewer asks about your national origin, it is usually because they are concerned you might not be authorized to work or because they have noticed you speak with an accent or have said you have bilingual skills. They may be trying to be friendly in an inappropriate way.
A. You can either answer that you are authorized to work and are confident you will make a positive contribution to the company or that you need an employer to sponsor you, but are confident that your contribution will be well worth it because of your skills and dedication (tactful). You can also ask how the question relates to the job requirements (assertive).
If the interviewer asks about your health or disability, it is usually because of concern that you will miss work or will not be able to perform the required tasks.
A. If you have an obvious physical disability, you can answer that you have everything you need to perform the job well above expectations, or that with a small, inexpensive adjustment to the work environment, you will be the most productive member of their team and promote a positive image for the company. Health is a confidential matter between you and the doctor, so you can ask if there are physical requirements for the job that you can address.
If the interviewer asks about your religion, he or she will usually do it by asking if there are any days you cannot work or by asking about your non-work or extracurricular activities.
A. You can reply that you are there will be no trouble with your ability to fulfill the work requirements (tactful) or you can ask how the question is related to the job requirements (assertive).
If the interviewer asks if you have ever been arrested or used illegal drugs, you can reply that you have never been convicted of a felony and your employers have always considered you to be hard-working and trustworthy (tactful), or you can say that you understand that employers can ask if you have ever had a felony conviction if it is related to job performance, but you don't understand the relevance of the question in these circumstances (assertive).
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Re: Complete Guide in Interveiws - August 26th, 2007

hey gaurav....
i hope u wont mind
but i ve added a few files on interview from my side too. the contents might be very similar though are few different approaches taken in few cases of qs. hope ppl find it useful
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Re: Complete Guide in Interveiws - December 18th, 2007

thanks a lot the whole thing was informative and very helpful, very nice gesture
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Re: Complete Guide in Interveiws - December 20th, 2007

thanks a lot for this valuable post
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Thumbs up Re: Complete Guide in Interveiws - February 20th, 2008

u saved my life pals....was goin frantic searching for interview stuff....thanx a lot
cheers
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Re: Complete Guide in Interveiws - April 1st, 2008

a indeed a good and very useful post............. please keep this link active.... thanks



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Re: Complete Guide in Interveiws - August 4th, 2010

thanks a lot ppl for such a wonderful post on interviews
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Re: Complete Guide in Interveiws - November 30th, 2010

thank u friends, it is very helpful to me....................
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