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Measure and Evaluate Employee Suggestion Scheme Successes

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Sunanda K. Chavan
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Measure and Evaluate Employee Suggestion Scheme Successes - November 3rd, 2010

In order to fully evaluate the impact of employee suggestion schemes it is necessary to undertake, where possible, a quantitative assessment of their impact and assign calculable values. Measuring the positive impact on the business will help to determine whether the methods used to collect, evaluate, and implement employee suggestions have been effective, what parts still need improving, the savings that have been made as a result of implementation, enhancements in work practices that have resulted, and the costs of implementation of ideas etc.. The following provide some ideas on how suggestion schemes can be assessed:

Employee suggestions: Number of improvement ideas or suggestions made per employee in a given period or, % of employees that make improvement suggestions or, % of employees improvement ideas or suggestions that are implemented or, Average value of improvement ideas or suggestions implemented or, Lead time to respond to suggestions or feedback.

Explanation : This measure monitors an important way in which employees can contribute to improving the performance of the organisation. The measure can also provide an indication of employee satisfaction, as dissatisfied employees are unlikely to make suggestions to benefit the organisation unless there is an additional incentive.

Employee feedback mechanism: No. of mechanisms deployed for gathering employee suggestions or feedback.

Explanation : This measure can provide an indication of the thoroughness of the company’s information and knowledge gathering system and will give an indication of continuous improvement culture, employees are encouraged to make suggestions of ways to improve the way the organisation works. A revamp of the continuous

improvement system and a campaign increased the number of suggestions sevenfold. The organisation’s target level of an average of just over one suggestion per employee per year was almost reached at the time of writing. An annual awards ceremony is held to give recognition to employees adjudged to have tendered the
best suggestions in various categories.
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