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Sunanda K. Chavan
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Consumer Guidance Society of India (CGSI) - October 28th, 2010

Consumer Guidance Society of India (CGSI)


The Consumer Guidance Society of India (CGSI) was formed to fight consumer exploitation of all forms. The consumers have often been given substandard products & services, adulterated foods, short weights & measures, spurious drugs, exorbitant prices & many other outrageous crimes.
The CGSI has many achievements:

1. It is the earliest consumers’ organization founded in 1966.

2. CGSI was the first to demand a Consumer Protection Act.

3. 70% of the complaints have been redressed.

4. CGSI established a formal Product Testing in India in 1977.


5. “Keemat” was the first magazine published by CGSI imparting important information to
consumer.

6. CGSI promotes consumer education, undertakes training project in rural areas & represents
consumer interests with government & other bodies.

7. CGSI received the National Award for Consumer Protection in 1991.



8. CGSI is the only Indian consumer organization to be council member of consumer International



for 25 years.

9. CGSI is a member of the Master State Consumer Protection Council.

10. CGSI participates in large number of technical Committees & government decision making bodies.


In 1975 CGSI pressed for a Consumer Protection Act & Consumer Court. The CGSI deals with
consumer complaints & gives guidance to those who wish to go to the consumer court. The CGSI also brings both parties together to resolve issues. It has covered many issues relating to medical
malpractice & negligence, insurance non-payment, substandard drugs, defective household
appliances, etc.

Due to the efforts of CGSI, ISI certification for pressure stove became mandatory. CGSI has
managed to have consumer education introduced in schools at the 9th standard & being covered

progressively from 4th standard. The subjects taught are Consumer Movement, Right & Responsibilities of Consumers Food Adulteration, Weights & Measures, the Environment, etc.

CGSI have standard a rural project in villages in Thana & Raigad districts in 1997. CGSI launched the
Pedestrian wing in June 1999. The activities include regular & continuous interaction with Traffic
Police, Transport Commissioner & RTO at all levels for redressal of grievances of pedestrians &
improvement in facilities. The pedestrian wing works closely with likeminded NGO’s & other is in
contact with the Pedestrian Association of UK.

CGSI was the first consumer organization to demand special consumer guidance for redressal of

consumer complaints. The delegation of five consumer organization from different parts of India
pressed for a comprehensive Consumer Protection Act, Special consumer court & directorate of the
Act.

CGSI handles consumer complaints & offers legal advice. If there are a number of complaints against a particular party both are brought together to resolve the issue.

The CGSI complaints committee meets twice a week 70% success in forward complaints were
medical surgical malpractice & negligence, insurance, non-payment, sub-standard drugs, medicines,
home remedies, defective household appliances, poor quality, food & drink, misleading advertising
claims, etc.


CGSI education committee has been working to introduce consumer education in school. The
Maharashtra Education board has now introduced consume education at the 9th standard. They are
taught consumer movement, food adulteration, weights & measure, environment, etc.
CGSI have also started rural projects. CGSI is the first NGO to start a forum for the pedestrian.

How to complain:

• Be sure the complaint is sound.

• Present it politely.


• Preserve cash memos & warranty card.

• First approach the retailer. He may have a valid explanation.

• If he is unresponsive write to the manufacturer quoting No & date of warranty card.


• Retain all originals keep copies of your letter.

• In case of suspected food & drug adulteration write to the State health authorities retain
samples where possible.


• If CGSI products perform pearly write to the respective agencies.

• If there is no response write to the consumer guidance society of India.
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Jitendra Mazee
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Re: Consumer Guidance Society of India (CGSI) - November 28th, 2017

Quote:
Originally Posted by sunandaC View Post
Consumer Guidance Society of India (CGSI)


The Consumer Guidance Society of India (CGSI) was formed to fight consumer exploitation of all forms. The consumers have often been given substandard products & services, adulterated foods, short weights & measures, spurious drugs, exorbitant prices & many other outrageous crimes.
The CGSI has many achievements:

1. It is the earliest consumers’ organization founded in 1966.

2. CGSI was the first to demand a Consumer Protection Act.

3. 70% of the complaints have been redressed.

4. CGSI established a formal Product Testing in India in 1977.


5. “Keemat” was the first magazine published by CGSI imparting important information to
consumer.

6. CGSI promotes consumer education, undertakes training project in rural areas & represents
consumer interests with government & other bodies.

7. CGSI received the National Award for Consumer Protection in 1991.



8. CGSI is the only Indian consumer organization to be council member of consumer International



for 25 years.

9. CGSI is a member of the Master State Consumer Protection Council.

10. CGSI participates in large number of technical Committees & government decision making bodies.


In 1975 CGSI pressed for a Consumer Protection Act & Consumer Court. The CGSI deals with
consumer complaints & gives guidance to those who wish to go to the consumer court. The CGSI also brings both parties together to resolve issues. It has covered many issues relating to medical
malpractice & negligence, insurance non-payment, substandard drugs, defective household
appliances, etc.

Due to the efforts of CGSI, ISI certification for pressure stove became mandatory. CGSI has
managed to have consumer education introduced in schools at the 9th standard & being covered

progressively from 4th standard. The subjects taught are Consumer Movement, Right & Responsibilities of Consumers Food Adulteration, Weights & Measures, the Environment, etc.

CGSI have standard a rural project in villages in Thana & Raigad districts in 1997. CGSI launched the
Pedestrian wing in June 1999. The activities include regular & continuous interaction with Traffic
Police, Transport Commissioner & RTO at all levels for redressal of grievances of pedestrians &
improvement in facilities. The pedestrian wing works closely with likeminded NGO’s & other is in
contact with the Pedestrian Association of UK.

CGSI was the first consumer organization to demand special consumer guidance for redressal of

consumer complaints. The delegation of five consumer organization from different parts of India
pressed for a comprehensive Consumer Protection Act, Special consumer court & directorate of the
Act.

CGSI handles consumer complaints & offers legal advice. If there are a number of complaints against a particular party both are brought together to resolve the issue.

The CGSI complaints committee meets twice a week 70% success in forward complaints were
medical surgical malpractice & negligence, insurance, non-payment, sub-standard drugs, medicines,
home remedies, defective household appliances, poor quality, food & drink, misleading advertising
claims, etc.


CGSI education committee has been working to introduce consumer education in school. The
Maharashtra Education board has now introduced consume education at the 9th standard. They are
taught consumer movement, food adulteration, weights & measure, environment, etc.
CGSI have also started rural projects. CGSI is the first NGO to start a forum for the pedestrian.

How to complain:

• Be sure the complaint is sound.

• Present it politely.


• Preserve cash memos & warranty card.

• First approach the retailer. He may have a valid explanation.

• If he is unresponsive write to the manufacturer quoting No & date of warranty card.


• Retain all originals keep copies of your letter.

• In case of suspected food & drug adulteration write to the State health authorities retain
samples where possible.


• If CGSI products perform pearly write to the respective agencies.

• If there is no response write to the consumer guidance society of India.
Wow friend, it is really great work to share details on Consumer Guidance Society of India and i am sure it would help many other people. Well, i am also sharing some important information on Consumer Guidance Society of India.
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