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Sunanda K. Chavan
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Mcdonalds service - October 15th, 2010

Service
McDonald’s India provides fast, friendly service – the hallmark of McDonald’s, which sets its restaurants apart from others. At McDonald’s, the customer comes first. Every employee strives to provide 100 percent customer satisfaction – for every customer – every visit. This includes fast, friendly and attentive service, accuracy in order taking
and filling, and anticipation of customer’s needs.

Cleanliness
McDonald’s restaurants provide a clean, comfortable environment especially suited for families. McDonald’s stringent cleaning standards ensure that all tables, seating, highchairs and trays are sanitized several times each hour. The attention to cleanliness extends from the lobby to the kitchen to the sidewalk and even immediate areas outside the restaurant. In addition to urging customers to dispose of their litter properly and offering a number of litter bins (both inside and outside the restaurants) for their convenience, McDonald’s “Litter Patrols” walk one block around the restaurants several times each day picking up McDonald’s litter. Restaurant managers walk through the dining areas each hour, to ensure that it is clean and well stocked. All restaurants provide warm and inviting environment and a variety of comfortable seating arrangements to accommodate anyone – from a single
individual to a large family.

Value
McDonald’s prices its products in such a way that a very large cross section of the Indian population can afford it. McDonald’s does not sacrifice quality for value – rather McDonald’s leverages economies of scale to minimize costs while maximising value to
customers. McDonald’s definition of value is broader than most restaurants of its kind – it is more
than even the price. Value at McDonald’s is the sum of the total McDonald’s experience: quality food; fast, friendly service; a clean and pleasant environment and products priced for the largest segment of Indian consumers possible. That is value at McDonald’s.
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Re: Mcdonalds service - November 25th, 2017

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Originally Posted by sunandaC View Post
Service
McDonald’s India provides fast, friendly service – the hallmark of McDonald’s, which sets its restaurants apart from others. At McDonald’s, the customer comes first. Every employee strives to provide 100 percent customer satisfaction – for every customer – every visit. This includes fast, friendly and attentive service, accuracy in order taking
and filling, and anticipation of customer’s needs.

Cleanliness
McDonald’s restaurants provide a clean, comfortable environment especially suited for families. McDonald’s stringent cleaning standards ensure that all tables, seating, highchairs and trays are sanitized several times each hour. The attention to cleanliness extends from the lobby to the kitchen to the sidewalk and even immediate areas outside the restaurant. In addition to urging customers to dispose of their litter properly and offering a number of litter bins (both inside and outside the restaurants) for their convenience, McDonald’s “Litter Patrols” walk one block around the restaurants several times each day picking up McDonald’s litter. Restaurant managers walk through the dining areas each hour, to ensure that it is clean and well stocked. All restaurants provide warm and inviting environment and a variety of comfortable seating arrangements to accommodate anyone – from a single
individual to a large family.

Value
McDonald’s prices its products in such a way that a very large cross section of the Indian population can afford it. McDonald’s does not sacrifice quality for value – rather McDonald’s leverages economies of scale to minimize costs while maximising value to
customers. McDonald’s definition of value is broader than most restaurants of its kind – it is more
than even the price. Value at McDonald’s is the sum of the total McDonald’s experience: quality food; fast, friendly service; a clean and pleasant environment and products priced for the largest segment of Indian consumers possible. That is value at McDonald’s.
Hi dear, thanks for your contribution and i am really glad to see that you shared such a nice report on Mcdonalds service. BTW, i am also adding some more detailed information on Mcdonalds service.
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