abhishreshthaa
New member
Physical Evidence.
Companies try to demonstrate their service quality through physical evidence and presentation.
However, in case of insurance sector, the customer rarely visits the insurance company.
The customer comes mostly only in contact with the service provider hence the service provider (insurance agent) should
Look presentable
Have a pleasant personality
Have good communication s
Companies try to demonstrate their service quality through physical evidence and presentation.
However, in case of insurance sector, the customer rarely visits the insurance company.
The customer comes mostly only in contact with the service provider hence the service provider (insurance agent) should
Look presentable
Have a pleasant personality
Have good communication s