Go Back   ManagementParadise.com | Management & Business Education Learning Platform PUBLISH / UPLOAD PROJECT OR DOWNLOAD REFERENCE PROJECT > Marketing Management

IMPROVING CUSTOMER SERVICE PERFORMANCE

Discuss IMPROVING CUSTOMER SERVICE PERFORMANCE within the Marketing Management forums, part of the PUBLISH / UPLOAD PROJECT OR DOWNLOAD REFERENCE PROJECT category; IMPROVING CUSTOMER SERVICE PERFORMANCE: The levels of customer service a firm achieves often can be improved through one or more ...

Reply

 

Thread Tools Display Modes
IMPROVING CUSTOMER SERVICE PERFORMANCE
Old
 (1 (permalink))
Abhijeet S
abhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to beholdabhishreshthaa is a splendid one to behold
 
abhishreshthaa
Operations Manager at Management Paradise
Management Paradise Guru
 
Status: Offline
Posts: 7,045
Join Date: May 2010
IMPROVING CUSTOMER SERVICE PERFORMANCE - September 24th, 2010

IMPROVING CUSTOMER SERVICE PERFORMANCE:

The levels of customer service a firm achieves often can be improved through one or more following actions:

(i) Thoroughly researching customer needs,

(ii) setting service levels that make realistic trade-off between revenues and expenses,

(iii) making use of latest technology in order of processing systems,


(iv) measuring and evaluating the performance of individual logistics activities.



An understanding of how customers define service forms the basis for an effective customer service strategy.


Audit of both internal and external customers can be utilized to obtain customer input into service strategies, plans and programs. A firm can identify distinct logistics need of its customer through customer audit.



After the firm has determined their customer’s view of service, the management of the firm must select a customer service strategy which advances the firm’s objectives for long term projects, return on investment or other relevant measures of performance. The optimum level of customer service is the one that obtains and retains the mist profitable customers.



Order processing can have major impact on customer service levels and perceptions. Many firms have automated Order processing systems which have the primary benefit of reduced order cycle time to customers since most customers prefer consistent delivery cycle to a shorter one. But b using the additional time internally for planning, the firm can achieve saving in transportation, warehousing, inventory carrying costs, production planning and purchasing.
Advertisements



Help Others > Network > Grow


Work with us part time/full time as forum moderator. Email us your resume on careers @ managementparadise.com PLS PRESS THANKS BUTTON IF U LIKED MY POST.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Friends: (0)
Reply With Quote
Re: IMPROVING CUSTOMER SERVICE PERFORMANCE
Old
 (2 (permalink))
Jitendra Mazee
jitendra05 is on a distinguished road
 
jitendra05
Student of Bachelor of Engineering at RGTU Bhopal
Bhopal, Madhya Pradesh
Management Paradise Guru
 
Institute: RGTU Bhopal
Status: Offline
Posts: 27,848
Join Date: Jan 2016
Location: Bhopal, Madhya Pradesh
Re: IMPROVING CUSTOMER SERVICE PERFORMANCE - November 24th, 2017

Quote:
Originally Posted by abhishreshthaa View Post
IMPROVING CUSTOMER SERVICE PERFORMANCE:

The levels of customer service a firm achieves often can be improved through one or more following actions:

(i) Thoroughly researching customer needs,

(ii) setting service levels that make realistic trade-off between revenues and expenses,

(iii) making use of latest technology in order of processing systems,


(iv) measuring and evaluating the performance of individual logistics activities.



An understanding of how customers define service forms the basis for an effective customer service strategy.


Audit of both internal and external customers can be utilized to obtain customer input into service strategies, plans and programs. A firm can identify distinct logistics need of its customer through customer audit.



After the firm has determined their customerís view of service, the management of the firm must select a customer service strategy which advances the firmís objectives for long term projects, return on investment or other relevant measures of performance. The optimum level of customer service is the one that obtains and retains the mist profitable customers.



Order processing can have major impact on customer service levels and perceptions. Many firms have automated Order processing systems which have the primary benefit of reduced order cycle time to customers since most customers prefer consistent delivery cycle to a shorter one. But b using the additional time internally for planning, the firm can achieve saving in transportation, warehousing, inventory carrying costs, production planning and purchasing.
Thanks my friend for providing such a nice information on IMPROVING CUSTOMER SERVICE PERFORMANCE. I also found something important which might be of your uses so uploading here a presentation on IMPROVING CUSTOMER SERVICE PERFORMANCE. Please download and check it and let me know your feedback.
Attached Files
File Type: pdf CUSTOMER SERVICE.pdf (1.33 MB, 0 views)
Friends: (0)
Reply With Quote
Reply

Bookmarks

Tags
customer, improving, performance, service
Related to IMPROVING CUSTOMER SERVICE PERFORMANCE
 

Similar Threads

Thread Thread Starter Forum Replies Last Post
CUSTOMER SERVICE PERFORMANCE Abhijeet S Elements Of Logistics 0 September 24th, 2010 04:46 PM
Openings for MNC BPO DAY-SHIFT / Customer Service/Customer Support, 0-2 years exp, Be Maya Raichura JOB OFFERS , Recruitments , Placements !! 0 October 24th, 2009 11:10 AM
Change in Customer service in low frills vs. full service airlines Roshni Bhatia Service Sector Management (S.S.M) 3 September 9th, 2009 02:59 AM
Customer service Executive(CSE)/Senior customer service Executive(Sr.C, 0-3 years exp Maya Raichura JOB OFFERS , Recruitments , Placements !! 0 June 27th, 2008 12:20 PM
Customer service Executive(CSE)/Senior customer service Executive(Sr.C, 0-3 years exp Maya Raichura JOB OFFERS , Recruitments , Placements !! 0 June 27th, 2008 12:15 PM
 


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are Off


ManagementParadise.com is not responsible for the views and opinion of the posters. The posters and only posters shall be liable for any copyright infringement.



Search Engine Optimization by vBSEO ©2011, Crawlability, Inc.