abhishreshthaa
New member
Customer service is a concept whose importance reaches far beyond the logistics area.
Customer service frequently affects every area of the firm by attempting to ensure customer satisfaction through the provision of service to the customer.
Examples of various forms of customer service may include the following:
(i) Providing financial and credit terms.
(ii) Guaranteeing delivery within specified time period.
(iii) Installing a product.
(iv) Maintaining satisfactory spare parts inventory.
(v) Revamping a billing procedure to accommodate a customer’s request.
Customer service frequently affects every area of the firm by attempting to ensure customer satisfaction through the provision of service to the customer.
Examples of various forms of customer service may include the following:
(i) Providing financial and credit terms.
(ii) Guaranteeing delivery within specified time period.
(iii) Installing a product.
(iv) Maintaining satisfactory spare parts inventory.
(v) Revamping a billing procedure to accommodate a customer’s request.