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CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK

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CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK
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Abhijeet S
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CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK - September 10th, 2010

Standard Chartered Bank was formed through the merger in 1969 of two British overseas banks: the Standard Bank of British South Africa and the Chartered Bank of India, Australia and China.



Standard Chartered Bank started its business in Bangladesh in 1948, opening its first branch in the port city of Chittagong.


At present the bank has 6 offices in Dhaka Chittagong and Sylhet, including the country's only offshore banking unit inside the Dhaka Export Processing Zone at Savar.


Today the bank is a leading player throughout the developing world; ranked 5th globally.



Services offered in Dhanmondi Branch



Personal Banking

Standard Chartered offers premium retail banking services to individual customers with a large variety of deposit and loan products


E.g.-Current A/c, Savings A/c,


Phone Banking, ATM, Personal Loans, etc.



Commercial Banking

Foreign Exchange Economic Research & Technical Analysis - Call Money, Short and Medium Term lending - Liquidity Management Advice on interest rate risk management



Benefits

Faster transaction

Moderate charges

Half yearly Statement

Mutual funds

More campaign about the services through leaflet, advertisements

Involvement in Social- Welfare


Common Problems

Queries related to A/C opening

Lack of support from the top management

Lack of Product knowledge

Lack of cooperation

Account information

Charges of Statement

Fund transfer



Recommendations

Measuring customer satisfaction.

Increasing responsibility initiative.

Well informed employee.

Increasing segmented cash counters.

Adequate seating arrangements

Creating business healthy

Proper Security Arrangements.


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Re: CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK
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Jitendra Mazee
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Re: CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK - November 24th, 2017

Quote:
Originally Posted by abhishreshthaa View Post
Standard Chartered Bank was formed through the merger in 1969 of two British overseas banks: the Standard Bank of British South Africa and the Chartered Bank of India, Australia and China.



Standard Chartered Bank started its business in Bangladesh in 1948, opening its first branch in the port city of Chittagong.


At present the bank has 6 offices in Dhaka Chittagong and Sylhet, including the country's only offshore banking unit inside the Dhaka Export Processing Zone at Savar.


Today the bank is a leading player throughout the developing world; ranked 5th globally.



Services offered in Dhanmondi Branch



Personal Banking

Standard Chartered offers premium retail banking services to individual customers with a large variety of deposit and loan products


E.g.-Current A/c, Savings A/c,


Phone Banking, ATM, Personal Loans, etc.



Commercial Banking

Foreign Exchange Economic Research & Technical Analysis - Call Money, Short and Medium Term lending - Liquidity Management Advice on interest rate risk management



Benefits

Faster transaction

Moderate charges

Half yearly Statement

Mutual funds

More campaign about the services through leaflet, advertisements

Involvement in Social- Welfare


Common Problems

Queries related to A/C opening

Lack of support from the top management

Lack of Product knowledge

Lack of cooperation

Account information

Charges of Statement

Fund transfer



Recommendations

Measuring customer satisfaction.

Increasing responsibility initiative.

Well informed employee.

Increasing segmented cash counters.

Adequate seating arrangements

Creating business healthy

Proper Security Arrangements.


Well, i am also going to share some important information on CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK which would help others. Well, i also appreciate your work for sharing information on CUSTOMER SATISFACTION IN STANDARD CHARTERED BANK.
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