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Key requirements for CRM solutions

Discuss Key requirements for CRM solutions within the Marketing Management ( RM , IM ) forums, part of the Resolve Your Query - Get Help and discuss Projects category; Key requirements for CRM solutions Some of the functional and technical requirements for CRM solutions are as listed below: • ...

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Key requirements for CRM solutions
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Sunanda K. Chavan
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Key requirements for CRM solutions - September 29th, 2010

Key requirements for CRM solutions

Some of the functional and technical requirements for CRM solutions are as listed below:

• Business intelligence and analytical capabilities

• Unified channels of customer interactions


• Support for web based functionality

• Centralized repository for customer information

• Integrated work flow

• Integration with ERP applications
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Jitendra Mazee
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Re: Key requirements for CRM solutions - October 31st, 2017

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Originally Posted by sunandaC View Post
Key requirements for CRM solutions

Some of the functional and technical requirements for CRM solutions are as listed below:

• Business intelligence and analytical capabilities

• Unified channels of customer interactions


• Support for web based functionality

• Centralized repository for customer information

• Integrated work flow

• Integration with ERP applications
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