eCRM Architecture

sunandaC

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eCRM Architecture

The primary inputs to this module are mainly from the eCRM Assessment and strategy alignment modules.

During this stage the company will try and develop a Connected Enterprise Architecture (CEA) within the context of the company’s own CRM strategy.


The following is a set of technical eCRM capabilities and applications that collectively and ideally comprise a full eCRM solution:

• Customer Analytical Software

• Data mining software

• Campaign Management software

• Business Simulation

• A real time decision engine
 
eCRM Architecture

The primary inputs to this module are mainly from the eCRM Assessment and strategy alignment modules.

During this stage the company will try and develop a Connected Enterprise Architecture (CEA) within the context of the company’s own CRM strategy.


The following is a set of technical eCRM capabilities and applications that collectively and ideally comprise a full eCRM solution:

• Customer Analytical Software

• Data mining software

• Campaign Management software

• Business Simulation

• A real time decision engine

Hey, thanks for your help and sharing the information on eCRM Architecture. Well, i have also a document and uploading it where you would get more information on eCRM Architecture.
 

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