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Service Helps organizations to Delight Customers

Discuss Service Helps organizations to Delight Customers within the Marketing Management ( RM , IM ) forums, part of the Resolve Your Query - Get Help and discuss Projects category; Service Helps organizations to Delight Customers Provide enhanced customer care, service and customer information management across your organization to improve ...

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Sunanda K. Chavan
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sunandaC
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Service Helps organizations to Delight Customers - September 28th, 2010

Service Helps organizations to Delight Customers

Provide enhanced customer care, service and customer information management across your organization to improve customer satisfaction and loyalty.

With an end-to-end Customer Care and Service Solution, Organizations can achieve a full 360-degree view of their customer.

This translates into better response to customer's needs; an ability to extend proactive customer management programs as well as have the information at your disposal to better understand the customer.

Service applications also track all product defect information, which enables organizations to proactively manage customer issues, so that they are well informed and can also accurately inform customers of service issues.

The built-in self-learning knowledge base enables companies to leverage employee knowledge and achieve skills transfer, increasing employee retention and reducing customer churn.

Additionally, Service Applications enables organization’s customers to communicate with the company though many different venues, web, call centers, and directly with Field Representatives, offering customers flexibility in interacting with the company.


This integrated customer contact capability ensures that the organization’s customers receive consistent service and information, thus reduce his need to turn to one of the competitors for new products or services.
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