Services Provided by Argus

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Services Provided by Argus

The services that Argus Offers


Although Argus main product is a security system the support services that Argus offers are important for furthering the brand image.

These services have been designed to project the fact that Argus is a company that cares for your security. Some of these services are offered by other companies while others are revolutionary services which prove that Argus is a pioneer in its field.

100% Security:


As has been stated previously this is the core concept behind Argus. To provide this Argus banks heavily on building fool proof security systems. Argus sends technicians to install the products that the consumer purchases and once the technician is convinced that the various sensors covers all the appropriate avenues of breaking and entering he then certifies that the house is Argus protected.

This means that the PIR sensors as well as the optional microwave sensors, cameras and door and window alarms have been set up for optimal coverage and that there is no area on the premises that isn’t guarded by an Argus sensor thus assuring that it is fool proof.

Argus customers are required to buy an invertor or ups in those areas that there are frequent power cuts. However all of the periphery sensors such as the PIRs (Passive Infra Red) motion detectors with built in alarms and the window and door sensors all run on rechargeable battery packs.


The Argus technician who visits the clients house is accompanied by a inspector, to whom the client must submit an estimate worth of goods in the houses. The inspector will then check and ratify this. Argus will at no time re fund hard cash.

Argus will refund the client on the grounds that the Argus alarms fail to go off for some reason. If the alarms do sound the Argus monitoring centre ( which needs to be subscribed too ) is then alerted and they will either contact the police or send one of their dispatchers to check the premises. The automatic dialer also sends a pre recorder message to another predefined phone number , this could be either your cell phone or the phone number of your friends and neighbours who live in the vicinity.

Safe deposit boxes:

Since Argus doesn’t guarantee a refund on hard cash, the company has tied in with a major bank such as Standard Chartered to offer locker / deposit services at a nominal rate. The purpose of this service is to convince the consumer that we have thought over the necessities of making their home a secure place and providing value added services to safeguard their interests.

This scheme is available to the customers who buy the premium range of Argus products (the higher end segment). This scheme is meant for short term deposits. An example to illustrate this is if a family is in the habit of keeping a lot of hard cash at their residence and are planning to go out of town for a two week vacation. Under such circumstances the customer can deposit is hard cash and jewellery for the period of two weeks conveniently at the nearest branch on the display of his Argus guarantee card.

Servicing:

Argus offers a one year warranty which includes free servicing and testing of the alarm systems every three months. After the period gets over the customer has the option for subscribing to a servicing package which the company offers. This would be an extended guarantee which can be renewed annually by the customer. By efficiently servicing the customers systems regularly Argus hopes that it can demonstrate to the consumer how concerned it is about quality performance and the fact that the company bothers about the welfare of the customers family. Argus has a twenty four hour helpline situated at the various monitoring stations.

Recognising the customer:

Every hundredth customer of Argus will win an extra add on for his security system. The consumer will have to choose between a certain range of products. Please note that the customer gets an add on like two free sensors etc they under no circumstances get a whole security package free. The company is able to do this because of the profits it makes on margins that it posts.

Customer get-togethers:


Customers will be segmented on company records based on the cost of the security package that they have opted for. Customers will then be invited for get-togethers. The purpose of this is for the company to have a ear to the ground to find out what the customer needs to better his existing Argus system. These gatherings will be very informal and will be a sounding board for both customer and company.

The gatherings will also to be to commemorate special occasions such as the company anniversary. The customer will also be given hints at what they can expect from the future range of Argus products.
 
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