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Complaint Handling.

In a vast Organization like LIC, catering to the various needs and aspirations of millions of policyholders, grievances of customers do arise occasionally. In order to redress these grievances LIC has established elaborate Grievance Rederessal Machinery and the details are as under.



1) Grievance Redressal Officers:
Grievance Redressal Officers have been designated at all levels of the

Organization: At the Branch level: The Sr/Branch Manager

At the Divisional level: The Marketing Manager


At the Zonal level:
The Regional Manager (Marketing) in case of Ordinary policies.

The Regional Manager (Pension and Group Schemes) in case of P&GS.

At the Central level:
The Addl. Executive Director/Chief (Marketing/Customer Services) in case of Ordinary policies.


Chief (Pension and Group Schemes) in case of P & GS policies.

Policyholders can personally contact these designated Officials and seek redressal of their grievances.

The respective Grievance Redressal Officers are available at their Offices for personal interviews with the customers on all Mondays between 2.30 p.m. to 4.30 p.m. without prior appointment.


Customers can meet the Grievance Redressal Officers on other days also with prior appointment.
 
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