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Interview Questions for Retail

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Sunanda K. Chavan
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Interview Questions for Retail - September 12th, 2011

Retail / Customer Service Interview Questions

Questions About You

Why are you applying to work here?
What has been your greatest accomplishment?
What would you do if your replacement doesn't show up?
If hired, how long do you plan on working here?
Who was your best boss? Why? - Best Answers

Customer Service Questions

What is customer service?
What is good customer service? -
Why do customers shop at this store?
A customer complains that the coffee tastes terrible, what would you do?
A customer leaves without paying for gas, what would you do?
A co-worker is rude to customers, what would you do?
The credit card machine is broken. What do you say to the customers?
A customer wants to pay for $15 worth of merchandise in quarters, do you accept it?
A customer wants to return a package of food that is open and half gone. What will you do?
What is most important - a good product or friendly, fast service?
You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Sample Math Questions

The customer's purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her?
If one bottle of soda costs .99, how much does three cups cost? How much do they cost with 5% tax addded on?
Each pot of coffee hold 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make?
Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?
A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him?
55 x 20 =
24 - 48 =
62 + 28 + 14 + 36 =
82.20 - 53.66 =
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