RE: HR Project in Outsourcing industry

[roxroy]

Hello Frienz, I am doing my MBA from University of Wales UK, currently I am doing my dissertation in Human Resource. Does anyone have knowldge HR policies and practices in outsourcing industry....or problems facing by HR managers in outsourcing industry...plz help me frienz...I also have to do survey in any company but I am not getting any company so plz help me out if possible...I will be very greatful to you.... if you have any suggestion or any info plz email me on

[kartik]

One of the problems you can think of in the outsourcing industry is the attrition rate.

Most of the companies in outsourcing industry have a higher attrition rate compared to other industries.

For policies and practices there are a lot of projects and ebooks available on the forum. Just use search button.

PS : Read the rules. Email ids are not allowed on the forum.

[roxroy]

Originally Posted by kartik

One of the problems you can think of in the outsourcing industry is the attrition rate.

Most of the companies in outsourcing industry have a higher attrition rate compared to other industries.

For policies and practices there are a lot of projects and ebooks available on the forum. Just use search button.

PS : Read the rules. Email ids are not allowed on the forum.

@ Kartik,

Thanks for your suggestions....actually I found many problems like.. Job Satisfaction, Job Design, Working environment, employee retention.... Do you have any idea which call centre or outsourcing company will allow me to do survey... actually I emailed two three firms but I haven't got any reply..... So if you have any ideap plz do let me know....Thanks again

[kartik]

For call centres .. check out " DAKSH " and " 3g global services "

I m not sure about their website but you can google it.

Also try www.maqsoftware.com

[roxroy]

Hey Thanks a lot buddy...Can you do me one more favor....I tried to look for HR

Policies and practices but I couldn't found...can you plz send me the links if you

have...

[ViJiT]

http://www.mercerhr.co.in/summary.jh...ontent=1233670

http://www.bpoindia.org/research/attrition.shtml

http://www.oswmag.com/news/viewArticle/ARTICLEID=357

[roxroy]

Originally Posted by vjaquarian_14

http://www.mercerhr.co.in/summary.jh...ontent=1233670

http://www.bpoindia.org/research/attrition.shtml

http://www.oswmag.com/news/viewArticle/ARTICLEID=357

Hey thanks a lot friends.... This stuffs are useful for me

please keep sending information.... thanks again

[pratik_mehta7]

hey roxroy.......the only problem that the BPo industry faces is that its Employees have a very high expectations....if they are promised those in a certain time frame...then you have the holy grail.....and even if that is not doen...atleast get to know your employees first....and only then will you be able to satisfy the lot........
now that there are checking times..the industry si not expected to grow at the same rate by which it exploded.....hence the employees should have these things in their mind......

[Abhi]

Hi roxroy,

I worked in a call center as Hr in hiring ,these are the problems what employees face in call centres .....as per my observation.......

1..Health problems.....lack of proper sleep leads to many problems and immediately leads to fatigue...........and employees after short period of time start hating these jobs..........

2. Monatony..........the job profile does not change ,,and employees need to read the same stuff, which is not challenging.....(there is no much scope for new things......after some time employees get used to the job and they start doing that mechanically..)...Motivating them is a tough task .........org should provide external motivating factors..

3.......Listening ..............U know it is really hard to listen for some thing continously..(I am talking about listening not hearing) Human brain cannot listen and accept stimuli for such a long time (9 hrs).........and call centre jobs demand constant concentration , listening and speaking ,,,and this is really tiring..

4.....Social life.......... Employees working in call centres miss social life ... and it is a very important factor to be considered.....

5.......I read somewhere that these call centre jobs and odd timings effect employees personal relations tooo ........

6..Security Issues............. Employees need to travel in odd timings and recent incidents at banglore shows the importance for proper security measures......

7......Food ..Most employees tend to eat junk food available at food courts in the oragnisations......to kill their hunger( working in night hours makes you more hungry........) Leading to obesity.........

these are the imp problems .........if you want to know anything else ...let us know.........

Abhi

[roxroy]

Originally Posted by Abhi

Hi roxroy,

I worked in a call center as Hr in hiring ,these are the problems what employees face in call centres .....as per my observation.......

1..Health problems.....lack of proper sleep leads to many problems and immediately leads to fatigue...........and employees after short period of time start hating these jobs..........

2. Monatony..........the job profile does not change ,,and employees need to read the same stuff, which is not challenging.....(there is no much scope for new things......after some time employees get used to the job and they start doing that mechanically..)...Motivating them is a tough task .........org should provide external motivating factors..

3.......Listening ..............U know it is really hard to listen for some thing continously..(I am talking about listening not hearing) Human brain cannot listen and accept stimuli for such a long time (9 hrs).........and call centre jobs demand constant concentration , listening and speaking ,,,and this is really tiring..

4.....Social life.......... Employees working in call centres miss social life ... and it is a very important factor to be considered.....

5.......I read somewhere that these call centre jobs and odd timings effect employees personal relations tooo ........

6..Security Issues............. Employees need to travel in odd timings and recent incidents at banglore shows the importance for proper security measures......

7......Food ..Most employees tend to eat junk food available at food courts in the oragnisations......to kill their hunger( working in night hours makes you more hungry........) Leading to obesity.........

these are the imp problems .........if you want to know anything else ...let us know.........

Abhi

Hey thanks to all of you guys for your posts.

@ Abhi,

hey your data is very useful in my theseis...hey i am doing dissertation and for my dissertation employee survey....can you help me in this matter can you reccomend me any company....