| Motorola Institutionalizing Corporate Initiatives -
August 28th, 2008
case study
In the seventies, Motorola faced stiff competition, especially from Japanese competitors
Then CEO Bob Galvin asked human resources to prepare a five-year training plan, specifying how Motorola employees' skills would be upgraded.
He called for ten-times improvement (10X) in product quality within five years.
A corporate vice president for quality was appointed, and each group and manufacturing facility established a quality function
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Ankit Gokani
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