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Employee Retention of ION Media Networks

Discuss Employee Retention of ION Media Networks within the Human Resources Management (H.R) forums, part of the PUBLISH / UPLOAD PROJECT OR DOWNLOAD REFERENCE PROJECT category; The company was founded in 1984 by Lowell W. "Bud" Paxson in Florida. The company purchased radio stations and a ...



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Employee Retention of ION Media Networks
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Pratik Kukreja
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Employee Retention of ION Media Networks - April 12th, 2011

The company was founded in 1984 by Lowell W. "Bud" Paxson in Florida. The company purchased radio stations and a couple television stations, eventually becoming Florida's largest radio group. The radio stations ranged from rock to contemporary hit radio to adult contemporary to news and talk. The television stations were network affiliates of ABC and NBC. In 1993 the company began to purchase stations on the outer fringes of large television markets. These stations would air ValueVision shopping, infomercials, and religious programs.
The company divested itself of both the radio group and major-network affiliated television stations in 1998, focusing on building its own independent TV network, "PAX TV". The company focused on acquiring UHF television stations. Some of these stations are out-of-market stations, such as WPXD in Ann Arbor, Michigan (45 miles from Detroit), KXLI in St. Cloud, Minnesota (60 miles from Minneapolis), WTLK in Rome, Georgia (45 miles from Atlanta), WPXJ in Pavilion New York (45 Miles From Both Buffalo, New York and Rochester, New York) and WAYK in Melbourne, Florida (60 miles from Orlando). Still in some markets the company bought low rated stations that had the same type of signals as established stations with medium to high ratings. These stations included WCFC in Chicago (religious), WTGI in Wilmington, Delaware (brokered), WAKC in Akron, Ohio (Cleveland's secondary ABC affiliate),and channel 35 in Miami (Shopping), among others. In the fall of 1997 a tentative lineup was announced and it included a family entertainment lineup of drama shows, movies, first run shows, wildlife shows, sitcoms, and talk shows. The most expensive station acquisition was WBIS in New York City. The city government had sold this station to Dow Jones and ITT in 1996 for nearly $200 million. In January 1997 Dow Jones launched a business format called S+ during the day and a sports channel after 7 pm and on weekends. Dow Jones/ITT lost money on the operation, sold the station for about $225 million in May 1997, and shut down S+ that June in favor of Bloomberg Business News, Fox Sports Net and a block previewing new networks, IntroTV. Channel 31 was renamed WPXN with plans to be the flagship station of PAX TV in the fall of 1998

At ION Media Networks, our success depends on our ability to attract and retain the best professionals in the business. Without them we cannot deliver hit television shows, blockbuster movies or original programming.

At ION Media Networks, we are committed to making sure employees feel their contributions are valued, they have the opportunity to grow professionally, and they are part of an inclusive work environment that embraces diversity. To this end, we offer a competitive package of employee programs and benefits that promote work/life balance, professional growth and development, workforce diversity, health and wellness, and community involvement.

ION Media Networks offers great benefits:

Health and Wellness
Prescription Coverage
Health Care Flexible Spending Account
Domestic Partner Coverage
Health and Fitness Program

Work/Life Balance
Tuition Reimbursement
Dependent Care Flexible Spending Account
Paid Time Off
Paid Holidays
Paid Jury Duty
Paid Bereavement
Life and Accident Insurance
Supplemental Life and Accident Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Survivor Support
Group Legal Plan
401(k) Plan
Auto and Home Insurance Discounts

Job rotation: If your help desk workers are on the phone all day and they would like to try something else, give them the chance. Have them make service calls with the regular support staff. Involve them in a special project. Have them work on documentation. The same goes for help desk technicians. If they need a break from client visits, have them do something else. Have them do new computer builds or upgrades. If your organization has multiple locations, they could even move to a different site for a few weeks.
Shift scheduling: Make your work schedules as flexible as possible. I know that each job has specific considerations and time restrictions, but give your staff as much freedom as their jobs will allow. If they need to go to lunch at 12:30 one day and 1:00 the next, try to accommodate their needs. A rigid, repetitive schedule will wear most employees down very quickly.
Administrative duties: If possible, give your employees regular tasks that take them away from their primary jobs. This suggestion goes back to my earlier point of breaking up the workday. After several hours of answering the phones, I always looked forward to my administrative duties. Whether it’s reading incoming e-mail, answering voice mail messages, or doing a little network administration, these diversions make the workday more interesting.
Phone time: This item applies primarily to call centers, but can affect help desk technicians in general. Allow them to take frequent breaks from the phones. Let them take the headset off and walk around, get a soft drink, and just relax. Listening to problems nonstop for eight hours can drive you up the wall. Even a two-minute break can recharge your employees’ batteries, making them fresh and enthusiastic for the next client.
Visit other areas of your organization: Too often, help desk workers perceive their clients as nothing more than a voice on the telephone. Remember that those asking for assistance also have faces. Getting to know their clients helps form stronger relationships and gets your employees away from their desks, even if just for a few moments.

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