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Employee Retention of ABM Industries

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Pratik Kukreja
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Employee Retention of ABM Industries - March 28th, 2011

ABM Industries Incorporated NYSE: ABM is an American corporation involved in outsourced, building maintenance. Wholly owned subsidiaries include ABM Janitorial, Ampco System Parking, ABM Engineering, ABM Security Services (known formerly as American Commercial Security Services), Security Services of America (SSA), Amtech Lighting, and ABM Facility Services.
Founded in 1909 by Morris Rosenberg as a one-man window washing business, they took the name American Building Maintenance in 1913. In 1927, they acquired Easterday Janitorial Supply Company. His sons took over after his death.
They were listed in 1945 on the American Stock Exchange. In 1967, Ampco Auto Parks, which became Ampco System Parking in 1993, became the newest Division of the Company. In 1972 they were listed on the New York Stock Exchange.
Through a series of mergers and acquisitions, ABM had revenues above $2 billion as of 2001. The company and its CEO Henrik Slipsager were featured in the second season of the CBS reality show Undercover Boss

With 100 years of facility services experience, we continue to serve thousands of customers across the U.S. and British Columbia, Canada.
ABM offers:
Janitorial
Parking
Security
Engineering/Maintenance
Energy
Landscape & Golf

Because ABM is one of the largest facilities services contractors in the U.S., we can offer you state-of-the-art services cost effectively. Our substantial base of long-term customers demonstrates the importance that we place on building enduring relationships.
As an ABM customer, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any or all services on a local, regional or national basis.
In everything we do, you’ll see how we’ve earned a reputation for integrity and high levels of performance. For the next 100 years, we’re dedicated to maintaining that reputation and keeping our customers happy.
ABM’s Professionalism and Work Ethic and What it Means to You
Customers who have been with us for decades will tell you that we have a service-focused mentality. ABM’s work ethic centers on:
Our customers’ needs. Customers come to us for lasting and reliable building maintenance solutions. They know we understand their everyday demands. They appreciate the fact that ABM doesn’t provide “one-size-fits-all” answers. Yes, we’re proud of our expertise, but have built our business on listening to our customers.
Our company values. Our relationship with you will be built on respect, fairness, and dignity. It’s something not open to compromise. Every employee at ABM knows this and puts it into action at every job site.
New levels of performance. We make every effort to not only lead, but to transform the industry through our knowledge, integrity and professionalism, so that we can expertly handle anything you ask of us.
Value-added relationships. We conduct business in a way that instills a sense of confidence in our customers. It’s something that reaches beyond ABM’s service competence; it’s a sense of security. You’ll know you chose wisely when you choose ABM.
Not just a philosophy. It’s how we do business.
ABM will never go into a bidding war if it means selling out on our values. You may find a cheaper, short-term solution from one of our competitors, but in the long run, “cheap” and “short-term” can cost more money than doing it the RIGHT way. We don’t believe in shortcuts when it comes to safety, proper procedure, compliance and environmental concerns.
Respecting our employees… for 100 years and counting.
We employ more than 91,000 skilled and hardworking people. We have nothing but the greatest respect for them. ABM meets and exceeds legal, union and staff demands for safe working conditions and career mobility. ABM treats everyone justly and fairly. When employees are happy, we know they’ll do their best for our customers.
Strong financials mean the ability to offer you more.
Our 2009 revenues of approximately $3.5 billion by faithfully serving thousands of commercial, industrial, institutional and retail facilities in hundreds of cities. ABM Industries is one of the largest facilities services contractors on the New York Stock Exchange. Our subsidiaries are leaders in their respective fields and are capable of independent growth as well as growth through acquisition. Our size, operational infrastructure and financial strength enable us to offer customers a level of sophistication that translates into savings and peace of mind.
We’re the 24/7, 365-day single source provider for all your commercial cleaning service needs – whether you need a one-time service call or an ongoing maintenance program.
ABM Janitorial Services operates through branch offices nationwide. If you require multiple services – even in multiple regions – we’ll provide across-the-board expertise for commercial cleaning service (in addition to any of our other services you need), conveniently integrated under one contract.
Our Fortune 1000 buying power offers you substantial savings, whether you have national, regional or local operations.
No surprises. Beginning with the RFP, you tell us what you expect, and our pricing is based on meeting those expectations. You'll learn ways to reduce unnecessary costs plus get a fair price for our services. You can be confident that your money is being carefully and wisely spent.
Our customers believe that the benefits of our commercial cleaning service are unsurpassed. We offer quality and value with:
An extensive selection of services, including green cleaning
Customized management support and planning
Industrial/technical services leadership
Advanced safety and training programs
A reputation among service workers as “the company to be with.”

Commercial Cleaning Service That Shines
We customize our commercial cleaning service to meet the needs of property management firms, facility managers, and building owners in commercial, institutional and industrial markets. Some of our specialized janitorial services include:
Blind cleaning
Carpet care
Clean room services
Computer room cleaning
Construction clean up
Document disposal
Medical waste disposal
Emergency services
Escalator cleaning
Food service sanitation
General maintenance
Green cleaning
Hard surface floor care
Inventory control
Light industrial
Matting programs
Pressure washing
Production line support
Recycling services
Restroom sanitation
Special event services
Supply management
Upholstery cleaning
Window cleaning
Company Description
Background information on the benchmark partner.
Approach to Flexible Workforce Management:
The partner company's conceptualization of flexible work and how it fits into the overall corporate culture.
Communication Practices
Techniques used to communicate flexibility benefits, implementation tools, or success stories.
Manager Development Practices
Methods used for selecting and training managers in order to prepare them for the challenges presented by a flexible workforce.
Flexible Workforce Management Practices
Specific techniques that managers can employ to manage their part-time employees.

The insights showcased in this report - gained from interviews with executives who have extensive experience in managing part-time and flexible employees in 17 companies across 13 industries - will facilitate any company’s efforts to implement part-time and flexible workforces.

Communicating corporate flexible workforce goals and policies to ensure alignment throughout the organization
Incorporating flextime components directly into manager training
Providing a variety of continuing resources to ensure flexible workforce managers’ success
Evaluating employees and managers according to objective criteria to ensure that productivity is not sacrificed for flexibility
Creating distinct flexible workforce reward and recognition programs
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Last edited by abhishreshthaa; March 28th, 2011 at 03:04 PM..
   
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