netrashetty
MP Guru
US Airways, Inc. is a major airline based in the United States. The airline is an operating unit of US Airways Group and is the 6th airline by traffic and 8th by market value in the country.[1] US Airways operates major hubs in Charlotte, Phoenix and Philadelphia and maintains focus city operations at Ronald Reagan Washington National Airport.[2]
A member of the Star Alliance, the airline has a fleet of 347 mainline jet aircraft and 319 regional jet and turbo-prop aircraft connecting 200 destinations in North America, South America, Europe and the Middle East.
The airline was acquired by America West Airlines in 2005, with the new airline retaining the US Airways name. The name choice was based on studies indicating that the US Airways name had better brand recognition worldwide than the America West name. Despite better name recognition, US Airways consistently ranks at the bottom of customer service surveys.[3] US Airways has become a "discount" carrier compared with the remaining historic mainline companies (Delta Air Lines, United Airlines, American Airlines) and has made decisions to transfer flights from larger capacity, super-hub airports like Pittsburgh International Airport to smaller, mid-sized airports with lower capacity like Charlotte Douglas International Airport. Some of these decisions in cost-cutting and down-sizing, along with outsourcing call centers for customer care,[4] help explain why the carrier ranks so low in quality.[5] Smaller airports cannot maintain service levels that the larger super-hub design terminals allow, sending passengers through limited space. The airline has had consistent monetary problems, which have cut funding for employee pay and salaries and overall service.[6] According to the reputable service ranking firm JD Power, this has led to US Airways having the lowest ranked customer satisfaction out of the traditional carriers.[7] The full satisfaction survey continues to state the following about US Airways: "below average staff, air crafts, reservations, check-in experience, and deals." Despite US Airways' huge challenges, the airline has remained in business as other companies have either been merged under larger brands or ceased to exist.
CEO
Douglas Parker
Vice Chairman of the Board
Bruce Lakefield
Director
Steven Whisler
Director
Matthew Hart
Director
George Philip
Director
Cheryl Krongard
Director
Herbert Baum
Director
Richard Kraemer
Director
Denise O'Leary
CFO
Derek Kerr
COO
Robert Isom
Executive Vice President
Stephen Johnson
Human Resources, Communicati...
EE
President
Scott Kirby
Piedmont
SF
Airport Customer Service, In...
SB
CIO
BJ
Flight & InFlight Operations
EB
Legal
JD
Marketing & Planning
AN
Public Affairs
CH
Technical Operations
DS
Control
MC
Real Estate
Michael Minerva
Financial Planning & Analysis
KB
Operations Control & Planning
BB
Treasurer
TW
US Airways Express
DF
PSA Express
KH
Safety & Regulatory Complian...
PM
Human Resources
DP
Communication
JO
Labor Relations
AH
Airport Customer Service
TP
Airport Customer Service & O...
DP
Philadelphia Operation
RC
Business Technology
TC
Business Technology Delivery
MG
IT Infrastructure
AF
Flight Operations
LH
In-flight Services
HA
Legal Affairs
Paul Jones
Legal Affairs
HK
Reservations & Customer Serv...
KH
Revenue Management
TT
Congressional & Federal Affa...
TC
Technical Operations Oversig...
RO
Technical Services
KB
A member of the Star Alliance, the airline has a fleet of 347 mainline jet aircraft and 319 regional jet and turbo-prop aircraft connecting 200 destinations in North America, South America, Europe and the Middle East.
The airline was acquired by America West Airlines in 2005, with the new airline retaining the US Airways name. The name choice was based on studies indicating that the US Airways name had better brand recognition worldwide than the America West name. Despite better name recognition, US Airways consistently ranks at the bottom of customer service surveys.[3] US Airways has become a "discount" carrier compared with the remaining historic mainline companies (Delta Air Lines, United Airlines, American Airlines) and has made decisions to transfer flights from larger capacity, super-hub airports like Pittsburgh International Airport to smaller, mid-sized airports with lower capacity like Charlotte Douglas International Airport. Some of these decisions in cost-cutting and down-sizing, along with outsourcing call centers for customer care,[4] help explain why the carrier ranks so low in quality.[5] Smaller airports cannot maintain service levels that the larger super-hub design terminals allow, sending passengers through limited space. The airline has had consistent monetary problems, which have cut funding for employee pay and salaries and overall service.[6] According to the reputable service ranking firm JD Power, this has led to US Airways having the lowest ranked customer satisfaction out of the traditional carriers.[7] The full satisfaction survey continues to state the following about US Airways: "below average staff, air crafts, reservations, check-in experience, and deals." Despite US Airways' huge challenges, the airline has remained in business as other companies have either been merged under larger brands or ceased to exist.
CEO
Douglas Parker
Vice Chairman of the Board
Bruce Lakefield
Director
Steven Whisler
Director
Matthew Hart
Director
George Philip
Director
Cheryl Krongard
Director
Herbert Baum
Director
Richard Kraemer
Director
Denise O'Leary
CFO
Derek Kerr
COO
Robert Isom
Executive Vice President
Stephen Johnson
Human Resources, Communicati...
EE
President
Scott Kirby
Piedmont
SF
Airport Customer Service, In...
SB
CIO
BJ
Flight & InFlight Operations
EB
Legal
JD
Marketing & Planning
AN
Public Affairs
CH
Technical Operations
DS
Control
MC
Real Estate
Michael Minerva
Financial Planning & Analysis
KB
Operations Control & Planning
BB
Treasurer
TW
US Airways Express
DF
PSA Express
KH
Safety & Regulatory Complian...
PM
Human Resources
DP
Communication
JO
Labor Relations
AH
Airport Customer Service
TP
Airport Customer Service & O...
DP
Philadelphia Operation
RC
Business Technology
TC
Business Technology Delivery
MG
IT Infrastructure
AF
Flight Operations
LH
In-flight Services
HA
Legal Affairs
Paul Jones
Legal Affairs
HK
Reservations & Customer Serv...
KH
Revenue Management
TT
Congressional & Federal Affa...
TC
Technical Operations Oversig...
RO
Technical Services
KB
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