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Organisational Structure of New Era Tickets

Discuss Organisational Structure of New Era Tickets within the Human Resources Management (H.R) forums, part of the PUBLISH / UPLOAD PROJECT OR DOWNLOAD REFERENCE PROJECT category; New Era Tickets is an entertainment ticketing company located in Exton, Pennsylvania . The company provides full-service ticketing and fan ...



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Organisational Structure of New Era Tickets
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Netra Shetty
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Organisational Structure of New Era Tickets - February 5th, 2011

New Era Tickets is an entertainment ticketing company located in Exton, Pennsylvania . The company provides full-service ticketing and fan marketing solutions for public assembly facilities, sports organizations, and entertainment companies.
New Era Tickets provides clients with a state of the art ticketing platform that enables clients to regain control of the box office. Services include internet ticket sales, order fulfillment, customer service, access control and print-at-home technology, up-selling and cross-selling, stored value technology, online ticket exchange, and ticket auctions.
In addition to the ticketing services, New Era Tickets also provides database marketing tools and services designed to improve ticket sales, establish a single, consolidated view of customers and prospects, and increase customer retention and lifetime value. New Era Tickets does this through advanced email deliverability, ability to customize messages and offers across marketing channels, lead scoring, and flexible multi-tenant database architecture were key selection criteria.
New Era Tickets is owned by Comcast Spectacor, a Philadelphia-based entertainment management company, and is headed by CEO Fred Maglione and COO Dave Homan. The company uses technology provided by Paciolan.


Allan Leighton

Chairman of the Board

Galen Weston


Karen Radford


Anthony Graham


Pierre Michaud


Gordon Currie


John Lacey


John Wetmore


Thomas O'Neill

Nancy Lockhart

Paul Beeston

Lead Director

Anthony Fell

Sarah Davis

Atlantic Market

Great Food Format


Hard Discount Format

Robert Adams
Human Resources

Loblaw Brands

Properties & Special Projects



National Operations

Mark Butler
Operations, Ontario Market

Quebec Market

Supply Chain, Distribution &...

PC Bank


Information Technology

Richard Dickson


Bradley Holland


Rob Moore
Drugstore & HBA




Robert Balcom

Internal Audit

Timothy Scott

Labor Relations

Roy Conliffe

Pension & Benefits

Lucy Paglione

Risk Management & Strategic ...

Manny Difilippo

Shared Services

Geoffrey Wilson

Drugstore Merchandising

Management is seen to engineer an organizational culture and identity, which impels individuals to take responsibility to rationalize and intensify their own work activities, i.e. "to work smarter to work harder". The target of this control is not individuals' behavior, but their emotional commitments, modes of thinking and identities.

Flatter structures reduce the number of opportunities for promotion and the effects of ongoing restructuring include insecurity and increasing workloads. These changes are having an impact on people's morale, motivation and willingness to deliver high performance.

Last edited by netrashetty; February 5th, 2011 at 11:36 AM..
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