Organisational Structure of New Era Tickets -
February 5th, 2011
New Era Tickets is an entertainment ticketing company located in Exton, Pennsylvania . The company provides full-service ticketing and fan marketing solutions for public assembly facilities, sports organizations, and entertainment companies.
New Era Tickets provides clients with a state of the art ticketing platform that enables clients to regain control of the box office. Services include internet ticket sales, order fulfillment, customer service, access control and print-at-home technology, up-selling and cross-selling, stored value technology, online ticket exchange, and ticket auctions.
In addition to the ticketing services, New Era Tickets also provides database marketing tools and services designed to improve ticket sales, establish a single, consolidated view of customers and prospects, and increase customer retention and lifetime value. New Era Tickets does this through advanced email deliverability, ability to customize messages and offers across marketing channels, lead scoring, and flexible multi-tenant database architecture were key selection criteria.
New Era Tickets is owned by Comcast Spectacor, a Philadelphia-based entertainment management company, and is headed by CEO Fred Maglione and COO Dave Homan. The company uses technology provided by Paciolan.
Chairman of the Board
Great Food Format
Hard Discount Format
Properties & Special Projects
Operations, Ontario Market
Supply Chain, Distribution &...
Drugstore & HBA
Pension & Benefits
Risk Management & Strategic ...
Management is seen to engineer an organizational culture and identity, which impels individuals to take responsibility to rationalize and intensify their own work activities, i.e. "to work smarter to work harder". The target of this control is not individuals' behavior, but their emotional commitments, modes of thinking and identities.
Flatter structures reduce the number of opportunities for promotion and the effects of ongoing restructuring include insecurity and increasing workloads. These changes are having an impact on people's morale, motivation and willingness to deliver high performance.
Last edited by netrashetty; February 5th, 2011 at 11:36 AM..