hawk31981
New member
I have had a few discusions with the dean of my institute as well as the directors of 2 other institutes and a couple of consultants about who is the real customer for a management institute. While the consultants unanimusly defined the students as the customer because the students pay the fees. The dean of my institute(Goa University) and of one other institute fealt that the customer for management education was the industry and not the student. The director of the third institute fealt that the students were the customer and the customers of the students were the industry and he also stated that it was this focus that had allowed his institute to moveup the rankings to the top 20 in such a short time. However in may fourms i have been hearing that management institutes look at the industry as a customer and not the students
I would like to hear the opinion of other on this and what in your view will be the consequence of each approach
I would like to hear the opinion of other on this and what in your view will be the consequence of each approach