Call Center Industry - Boon / Bane ??This is a discussion on Call Center Industry - Boon / Bane ?? within the HOT Debates - The Big Fight forums, part of the Management Students Voices ( MBA,BMS,MMS,BMM,BBA) category; Call Center Industry in India.
While many have agreed that Call center industry has provided jobs to the young generation ...  | | | | | | Founder, Management Paradise. Institute: Welingkar Institute of Management Development and Research
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April 9th, 2006
Call Center Industry in India.
While many have agreed that Call center industry has provided jobs to the young generation and a handsome salary as well, there have been voices of protest for the call center industry with regards to many problems like psychological disorder , stress and the etcetras .
Let us debate on the various aspects of the call center industry which are a boon and a bane to India.
This is the big fight section. Go nuts and be agressive, but also maintain the decorum of the forum.
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Status: Offline Posts: 3,819 Management Paradise Rupees.: 9,220 Join Date: Feb 2006 Location: Yet to decide! Age: 26 | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Well BPO has brought a massive number of jobs to India. With the process of offshoring, all the companies have service-oriented sectors which are either managed by their subsidiary company or by another private company. These companies are paying fat pay checks but the demand of the work is pretty severe and the people working in BPOs have to undergo a lot including mental trauma, humiliation and extreme working conditions.
But before jumping to any conclusion, let us take into fact that almost everybody joining any BPO these knows about the in-depth of BPOs and when he signs the bond, it is mainly due to the money factor as he knows all that he would have to undergo in a call centre. With the influence of the media and the outcry against the working conditions of the BPO, call centres have come up with better working facilities and improved security measures, following some incidents. I believe that harsh working conditions are a part of any company and esp IT because of the amount of competition they have to deal with. Hence, the call centres companies can't be blamed here, but it is the individual's choice whether he is fit to be able to cope with his work.
Regards,
Gaurav Mittal
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Status: Offline Posts: 3,702 Management Paradise Rupees.: 106,981 Join Date: Nov 2004 Location: Mumbai Age: 24 | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Others please post in your views 
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Status: Offline Posts: 348 Management Paradise Rupees.: 73 Join Date: Jun 2005 Location: moombhai |  Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
good discussion!!!
well i am in favour of call centre from one side. as coin has two side similar is the case of benefits and curse of it.. but the call centre is benefit from the point of view of earning money there are many people whom i know who are not financially sound and needs money so for them its a benefit and easy way to earn out of it.. 
there could be a level and even at the age of SSC appeared u can earn easily 7000 in a day shift.. thats a good deal atleast at ssc student can earn
so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity..
so lets continue the topic....
come on give ur views whatever it may be i want to know it..
waiting
bye
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Status: Offline Posts: 542 Management Paradise Rupees.: -118 Join Date: Aug 2005 Location: Shangri - La | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Quote: |
Originally Posted by chaitalithakker so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity.. | That's pure hogwash.
So you're trying to tell me that call-centres make guys 'respectful towards elders'?? 
Classic!!! 
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Status: Offline Posts: 348 Management Paradise Rupees.: 73 Join Date: Jun 2005 Location: moombhai |  Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Quote: |
Originally Posted by A.J. That's pure hogwash.
So you're trying to tell me that call-centres make guys 'respectful towards elders'??
Classic!!! | yes anupam... i mean it.. there are many guys who dont know the manners atleast for them who always want to fight with every1 for them ..
getting responsibilities on them makes them aware of themselves and self dependent and also one thing..
i have seen practically the guys who work in call centre who didnt know to respect today atleast their harsh voice is turned softer and i mean it for tht.. it changes in call centre..
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Status: Offline Posts: 542 Management Paradise Rupees.: -118 Join Date: Aug 2005 Location: Shangri - La | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
I think it's preposterous to suggest that call-centres make some respectful. The inherent personality of an individual cannot be changed just by their choice of profession.
All in all, a completely ludicrous and derisory observation, I'd say
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Status: Offline Posts: 3,702 Management Paradise Rupees.: 106,981 Join Date: Nov 2004 Location: Mumbai Age: 24 | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Althought I dont agree totally to chaitali.. I do second her upto a certain extent...
Having said that, her view is not specific to just the call center industry. It applies to every job. A person who joins a company has to be benignant, failing which he has his job on stake.
Its definately obvious but not ludicrous in my opinion.
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Status: Offline Posts: 3,819 Management Paradise Rupees.: 9,220 Join Date: Feb 2006 Location: Yet to decide! Age: 26 | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Quote: |
Originally Posted by chaitalithakker so a boon for them and also one more advantage now a days teenagers do not know the way to speak to elders and by such job their voice changes and being in agood MNc call centre it is urely benefit in persoanlity.. | Pretty valid points chaitali, except for this one... People working in call centres make their voices really pathetic... esp with accent neutralisation, or foreign accent. I once met a lady whose voice seemed more like a computer signal. So it would be incorrect to say that working in a call centre would make ur voice better... in fact ur voice can become like this that ur relatives will find it hard to digest that this is ur voice? 
Regards
Gaurav
Regards,
Gaurav Mittal
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Status: Offline Posts: 348 Management Paradise Rupees.: 73 Join Date: Jun 2005 Location: moombhai | Re: Call Center Industry - Boon / Bane ?? -
April 9th, 2006
Quote: |
Originally Posted by A.J. I think it's preposterous to suggest that call-centres make some respectful. The inherent personality of an individual cannot be changed just by their choice of profession.
All in all, a completely ludicrous and derisory observation, I'd say |
who r u to decide my views?? 
i think and i have seen practically and mind u this is discusion whr i have posted my views and who r u to decide my views??
i can prove it ok
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