What are the skills required for getting in to a BPO?
Skills required to get in to a BPO can vary from just having good communication and analytics skills, OL/ALs to MBA's & PhDs.
The skills requirement varies significantly from company to company based on what business process they provide for the clients. It is almost better to find out a company that matches your skills than getting trained in to get in to a BPO.
The good news is that, many BPO companies have broken down the business processes in a way that even people with little or no skills can get quickly trained to work in these companies. Generally, it helps to have some level of computer skills (the ability to operate a computer), communication skills, especially in English and skills to work in a team environment.
As such, with basic level of skills many people can get a good job in a BPO company. The Higher end BPOs, also called KPOs (Knowledge Process Outsourcing) generally requires a specialized skills. For example, accounting and finance, investment research and engineering related BPOs typically require high-end skills such as a degree is specific area or a trade certification.
These BPOs attract people who are typically already working in a related field in other companies or people who study for specialized degrees.
Many companies also make a significant investment in training employees on an off the job to help people get in to their companies and to advance in their careers.
Skills required to get in to a BPO can vary from just having good communication and analytics skills, OL/ALs to MBA's & PhDs.
The skills requirement varies significantly from company to company based on what business process they provide for the clients. It is almost better to find out a company that matches your skills than getting trained in to get in to a BPO.
The good news is that, many BPO companies have broken down the business processes in a way that even people with little or no skills can get quickly trained to work in these companies. Generally, it helps to have some level of computer skills (the ability to operate a computer), communication skills, especially in English and skills to work in a team environment.
As such, with basic level of skills many people can get a good job in a BPO company. The Higher end BPOs, also called KPOs (Knowledge Process Outsourcing) generally requires a specialized skills. For example, accounting and finance, investment research and engineering related BPOs typically require high-end skills such as a degree is specific area or a trade certification.
These BPOs attract people who are typically already working in a related field in other companies or people who study for specialized degrees.
Many companies also make a significant investment in training employees on an off the job to help people get in to their companies and to advance in their careers.