tamanna19_she
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Required guidance on this project immediately after all 100 marks ka sawaal hai.
read this might help u all..................
All employees, at all properties, should have the training and up-to-date information that allows them to provide seamless, consistent, personalized service to the customer. According to Jens Thraenhart, director Internet strategy, Fairmont Hotels and Resorts, “A successful CRM and customer retention strategy in the hotel industry is dependent on the implementation at the property level. It is important to train front line employees to capture information from many offline touch points, in combination with online data capture. Training is vital to ensure consistency and cleanliness of guest information.” This information should be immediately available to front desk receptionists, call center agents, pit bosses, concierge and housekeeping staff, and so on, and should be served up at the right time.
chk this link for more...........
Where CRM in hospitality industry should go next?
WikiAnswers - What is the present scenario of hotel industry
can u pls send me d project pls....!!
der is no attatchment....