ABM Industries Incorporated is an American corporation involved in outsourced, building maintenance. Wholly owned subsidiaries include ABM Janitorial, Ampco System Parking, ABM Engineering, ABM Security Services (known formerly as American Commercial Security Services), Security Services of America (SSA), Amtech Lighting, and ABM Facility Services.
Founded in 1909 by Morris Rosenberg as a one-man window washing business, they took the name American Building Maintenance in 1913. In 1927, they acquired Easterday Janitorial Supply Company. His sons took over after his death.
They were listed in 1945 on the American Stock Exchange. In 1967, Ampco Auto Parks, which became Ampco System Parking in 1993, became the newest Division of the Company. In 1972 they were listed on the New York Stock Exchange.
Through a series of mergers and acquisitions, ABM had revenues above $2 billion as of 2001. The company and its CEO Henrik Slipsager were featured in the second season of the CBS reality show Undercover Boss.[2][3]
Better Technology Drives Quality Service
ABM consistently earns a place in the top half of the InformationWeek 500, an annual ranking of the nation’s most innovative users of business technology. We invest in technology in order to serve our customers better. You’ll save time on service-related administrative tasks, enjoy speedy response to emergencies and special requests, and have access to information 24 hours a day. In addition, because we develop our own proprietary systems, we can easily customize them for you.
ABM’s industry-leading technology provides benefits that help:
Control costs
Assure quality services
Deliver on scheduled services or special requests
Communicate efficiently
Provide accurate, timely financial information and service reports
Consolidate information to drive process improvements
Our state-of-the-art quality management and work order technology enhances communication between our customers and ABM employees through integrated mobile communications and online access. Via email, two-way radios, pagers and cell phones and PDAs, ABM and our onsite teams keep in close contact to handle your daily needs and service requests. We can act upon service requests promptly – then track them through completion and invoicing. Customers can review status, data and reports online at any time of day or night.
All of our technologies are protected by a sophisticated firewall system that the ABM internal IT staff manages. As an additional safeguard, we have engaged a third party expert to maintain a continuous disaster plan that will recover ABM’s critical electronic data to a secure off-site location.
Quality Management
Together with you, we develop standards of performance by which the quality of our services can be measured. Our quality program delivers:
A clear focus on providing what we promise
Well-defined policies and procedures centered around our clients’ business objectives
Internal and external quality reviews to insure that we are meeting performance, efficiency and safety compliance benchmarks
Continual performance improvement.
Through a dedicated and trained staff who administer our quality program, the ABM process ensures you that:
Our employees are accountable for their respective roles in delivering quality service
Our employees understand your objectives
We meet your objectives
Our employees have the training, tools and support to succeed
We create clear and measurable goals, communicate them effectively and measure performance
We remedy any areas requiring improvement from the previous audit.
Regular Inspections
Inspections are conducted by ABM using our PDA-based system with web-enabled reporting. This inspection system has the flexibility to allow you to view and contribute feedback. Our ability to assess, document, and communicate the quality of your service is invaluable to your bottom line, and likewise, is a large part of our success.
ISO 9001:2000 Standards
The International Organization for Standardization has developed and refined a set of international standards for quality management systems. ABM’s compliance with strict ISO requirements ensures we have a sound program. For both our self-registered and ISO-registered sites, we conduct regular, thorough audits of local operations. Our ISO registered sites additionally have objective, third-party surveillance audits at required intervals and a complete re-registration every three years.
Customers count on us for cost-effective facilities operations management solutions that include:
Integrated facility services: Focus on your core business and leave the rest to the facility management pros at ABM. With one contact and consolidated services on one electronic statement, you’ll save time and money.
24-hour call center: Our call center technology is customized to meet your specific call-handling instructions and contact information, and our people are trained to immediately address your facility management concerns. All work requests are recorded and available online.
Supplier Leverage. Your properties will receive better pricing by leveraging ABM’s national agreements with a broad range of building services, giving you access to the best facility management value in the industry.
Maintenance Technologies. Our Web-based work order and maintenance management systems measure productivity and drive performance. Learn about our commercial building maintenance technology.
Energy Management. As a leading EnergyStar® partner, we provide the expertise to drive down energy costs. We deliver a turn-key energy solution from evaluation and design to project management and financing. Learn more about ABM Energy Services.
Sustainability. ABM’s Green Care™ program minimizes the environmental impact of building operations through the use of environmentally responsible products, equipment and procedures. ABM employs LEED accredited professionals to promote green building programs with owners and tenants.
Safety and Training. We maintain one of the best safety records in the industry. The ABM safety program includes on-site training, web-based safety courses, visual inspections and corresponding documentation. Our programs are approved by OSHA, the National Safety Council, NFPA, and the American Red Cross.
Quality Assurance. We have adopted the ISO-9000 program, the most widely known quality management system in the world. We are the only commercial building maintenance company that takes the time to ISO-certify every location to ensure that we deliver on our commitments. In addition, our industrial preventative maintenance programs keep you running in top form while saving you money.
Maintaining vacant, semi-vacant or distressed commercial properties can take up valuable time and resources. With ABM, you can consolidate all your maintenance services and oversight needs under a single, expert source. Our Property Preservation Group provides cost effective, best-in-class solutions to protect your property value and mitigate deferred maintenance issues.
ABM has conducted an extensive due diligence effort to develop a nationwide network of insured, highly skilled and experienced trades at pre-negotiated rates and terms. You will benefit from the ability to outsource your property maintenance, customized and scalable to your property preservation needs.
Let ABM Handle These Property Concerns for You
Winterization to protect plumbing, heating and cooling systems
Pest and insect infestation
Fire, safety and building code violations
Adequate ventilation to mitigate mold and mildew damage
Snow/ice removal and landscaping in keeping with local ordinance
Routine municipal inspections
Weather damage due to roof leakage, broken windows and doors
Potential for squatters to occupy property
Vandalism at vacant sites
Turnkey Solutions in One Location or Many
National Coverage: Our pre-screened, national network of over 15,000 insured, experienced trades are available at all hours, 365 days a year. You benefit from our ability to recruit, screen, maintain and deliver on-demand services nationwide via our call center or Web portal.
Account Management: Through your dedicated account executive, the ABM team monitors multiple buildings—or your entire portfolio—enhancing consistency, consolidating performance metrics and reducing your time spent on coordinating efforts across a broad property portfolio.
Direct Access to Specialists: If you have an emergency repair, want advice on a technical matter, or require assistance developing a customized maintenance plan, our team of specialists will help you get the job done. Subject Matter Experts (SMEs) in our call center are able to address and resolve many inbound service calls from your properties, avoiding the need to place a service request. Our SMEs are the “front line” in reducing your property maintenance overhead.
You Benefit from our Dedication to Technology & Quality
24-Hour Call Center: Our dedicated, 24/7 call center provides you with a single point of contact for your property maintenance needs. All of your call requests are documented and available online, enabling you to track and monitor the progress of your service request.
Quality Assurance: ABM maintains a database of performance metrics on its service providers. Our proprietary software uses the metrics to rank the provider's overall quality. We obtain your feedback and track it in our “Vendor Score Cards” database to continually monitor quality and make necessary adjustments.
Safety and Training: Our excellent safety record is proof that we effectively address safe, reliable workplace operations including on-site training, Web-based safety courses, visual inspections and corresponding documentation—key to delivering a safe environment for employees, tenants and patrons.
Maintenance Technologies: You have all-hours access to our Web-based work order and maintenance management portal so that you can place, track and monitor your service requests. Using our advanced tools, you can track spending by trade, location, etc., in graphic and data rich reports. Our electronic billing system enables you to download financial data that you can easily export into Excel for analysis and consolidation.
Supplier Leverage: ABM combines national buying power and provider access with the regional and local expertise you need. Your properties will receive pricing advantages for a complete menu of insured, property service providers. The goal is to supply our customers with the best value for their facility service needs.
Dedicated Account Executive: To assure your satisfaction, your property will have a dedicated ABM team member who understands your needs. We consider you a strategic partner: As your property needs evolve, your account executive will facilitate solutions to preserve its value and add value to our relationship.
Property Preservation Case Study
Problem: A global life sciences company decided to consolidate its operations and employees, freeing up a 660,000 square-foot facility to be sold. This property was not located near their consolidated operations, therefore, the oversight and maintenance of the facility created a potential for deferred maintenance and liability risk for the firm. They also needed to keep the property marketable.
Solution: ABM developed a customized, cost-effective maintenance plan for the customer’s vacant building with periodic inspections and preventative and repair services to maintain the facility until sale. These services included debris removal, landscape maintenance and perimeter snow removal per local ordinance, inspection and testing of backflow preventer and fire suppression systems, pest/rodent control, winterization, and more.
Our Customized, Scalable Offerings
On Demand Services
Ceilings, flooring and roofing
Concrete, paving and masonry
Damage restoration
Debris removal
Doors, gates and fencing
Electrical and plumbing
Environmental
Fire protection
Fixture repairs and installations
Flooring
Glass and laminate
Handyman and janitorial
Kitchen equipment cleaning
Landscaping
Lighting
Locksmith
Painting
Pest control
Relocation
Retrofits
Sign service
Site surveys
Welding
and more…
Preventive Maintenance Services
Backflow preventer inspections and testing
Drain cleaning
Dumpster/waste management services
Elevator-escalator maintenance
Equipment maintenance
Fire suppression systems
Floor care
Generator maintenance
Grease trap cleaning
Gutter cleaning
Handyman services
HVAC
Landscaping/snow removal
Parking lot maintenance
Pest control
Power washing and window cleaning
Roof inspections
Sign maintenance
At Ampco System Parking, we have a parking management philosophy that benefits all our customers: We maximize your parking revenue by keeping a vigilant eye on cash control procedures and expenses, while our dedicated employees provide first class service for our parking operations.
Our philosophy has resulted in satisfied customers throughout the U.S. and Canada, making us an industry leader in parking management. Let our experience work for you, whether you have 10 or 10,000 parking stalls. Some of the largest and most prestigious buildings and real estate companies trust Ampco for their parking operations.
As a subsidiary of ABM Industries, we have the financial and technological support to offer you highly innovative services. If you have multiple locations — even if they are scattered across the country — we offer you a single point of contact and integrated billing. This keeps administration simple for you, even when your parking management needs are complex.
Starting with one office building in 1966, we now manage more than 1,800 office and multi-use parking operations across the country. In addition, we offer parking management for many other types of facilities with a variety of needs:
Airports
Colleges and universities
Commercial office complexes
Hotels
Retail/entertainment complexes
Municipalities
Hospitals and medical centers
Shopping malls
Special event venues
Services:
Ampco System Parking provides a wide range of services.
Parking management
Shuttle transportation services
Signage, graphics and aesthetic enhancement recommendations
Stack parking programs
Valet parking
ADA compliance review
On- and off-street meter collections
Comprehensive audits of procedures and revenue accounting
Consulting on pre-construction design and layout of parking facilities
Customer parking operations satisfaction surveys
Assistance in preparing schedules used in due diligence
Parking enforcement
Parking utilization analysis
Rate analysis and recommendations
Revenue control equipment recommendation and supervision of installation
Revenue enhancement programs through new and innovative services
Founded in 1909 by Morris Rosenberg as a one-man window washing business, they took the name American Building Maintenance in 1913. In 1927, they acquired Easterday Janitorial Supply Company. His sons took over after his death.
They were listed in 1945 on the American Stock Exchange. In 1967, Ampco Auto Parks, which became Ampco System Parking in 1993, became the newest Division of the Company. In 1972 they were listed on the New York Stock Exchange.
Through a series of mergers and acquisitions, ABM had revenues above $2 billion as of 2001. The company and its CEO Henrik Slipsager were featured in the second season of the CBS reality show Undercover Boss.[2][3]
Better Technology Drives Quality Service
ABM consistently earns a place in the top half of the InformationWeek 500, an annual ranking of the nation’s most innovative users of business technology. We invest in technology in order to serve our customers better. You’ll save time on service-related administrative tasks, enjoy speedy response to emergencies and special requests, and have access to information 24 hours a day. In addition, because we develop our own proprietary systems, we can easily customize them for you.
ABM’s industry-leading technology provides benefits that help:
Control costs
Assure quality services
Deliver on scheduled services or special requests
Communicate efficiently
Provide accurate, timely financial information and service reports
Consolidate information to drive process improvements
Our state-of-the-art quality management and work order technology enhances communication between our customers and ABM employees through integrated mobile communications and online access. Via email, two-way radios, pagers and cell phones and PDAs, ABM and our onsite teams keep in close contact to handle your daily needs and service requests. We can act upon service requests promptly – then track them through completion and invoicing. Customers can review status, data and reports online at any time of day or night.
All of our technologies are protected by a sophisticated firewall system that the ABM internal IT staff manages. As an additional safeguard, we have engaged a third party expert to maintain a continuous disaster plan that will recover ABM’s critical electronic data to a secure off-site location.
Quality Management
Together with you, we develop standards of performance by which the quality of our services can be measured. Our quality program delivers:
A clear focus on providing what we promise
Well-defined policies and procedures centered around our clients’ business objectives
Internal and external quality reviews to insure that we are meeting performance, efficiency and safety compliance benchmarks
Continual performance improvement.
Through a dedicated and trained staff who administer our quality program, the ABM process ensures you that:
Our employees are accountable for their respective roles in delivering quality service
Our employees understand your objectives
We meet your objectives
Our employees have the training, tools and support to succeed
We create clear and measurable goals, communicate them effectively and measure performance
We remedy any areas requiring improvement from the previous audit.
Regular Inspections
Inspections are conducted by ABM using our PDA-based system with web-enabled reporting. This inspection system has the flexibility to allow you to view and contribute feedback. Our ability to assess, document, and communicate the quality of your service is invaluable to your bottom line, and likewise, is a large part of our success.
ISO 9001:2000 Standards
The International Organization for Standardization has developed and refined a set of international standards for quality management systems. ABM’s compliance with strict ISO requirements ensures we have a sound program. For both our self-registered and ISO-registered sites, we conduct regular, thorough audits of local operations. Our ISO registered sites additionally have objective, third-party surveillance audits at required intervals and a complete re-registration every three years.
Customers count on us for cost-effective facilities operations management solutions that include:
Integrated facility services: Focus on your core business and leave the rest to the facility management pros at ABM. With one contact and consolidated services on one electronic statement, you’ll save time and money.
24-hour call center: Our call center technology is customized to meet your specific call-handling instructions and contact information, and our people are trained to immediately address your facility management concerns. All work requests are recorded and available online.
Supplier Leverage. Your properties will receive better pricing by leveraging ABM’s national agreements with a broad range of building services, giving you access to the best facility management value in the industry.
Maintenance Technologies. Our Web-based work order and maintenance management systems measure productivity and drive performance. Learn about our commercial building maintenance technology.
Energy Management. As a leading EnergyStar® partner, we provide the expertise to drive down energy costs. We deliver a turn-key energy solution from evaluation and design to project management and financing. Learn more about ABM Energy Services.
Sustainability. ABM’s Green Care™ program minimizes the environmental impact of building operations through the use of environmentally responsible products, equipment and procedures. ABM employs LEED accredited professionals to promote green building programs with owners and tenants.
Safety and Training. We maintain one of the best safety records in the industry. The ABM safety program includes on-site training, web-based safety courses, visual inspections and corresponding documentation. Our programs are approved by OSHA, the National Safety Council, NFPA, and the American Red Cross.
Quality Assurance. We have adopted the ISO-9000 program, the most widely known quality management system in the world. We are the only commercial building maintenance company that takes the time to ISO-certify every location to ensure that we deliver on our commitments. In addition, our industrial preventative maintenance programs keep you running in top form while saving you money.
Maintaining vacant, semi-vacant or distressed commercial properties can take up valuable time and resources. With ABM, you can consolidate all your maintenance services and oversight needs under a single, expert source. Our Property Preservation Group provides cost effective, best-in-class solutions to protect your property value and mitigate deferred maintenance issues.
ABM has conducted an extensive due diligence effort to develop a nationwide network of insured, highly skilled and experienced trades at pre-negotiated rates and terms. You will benefit from the ability to outsource your property maintenance, customized and scalable to your property preservation needs.
Let ABM Handle These Property Concerns for You
Winterization to protect plumbing, heating and cooling systems
Pest and insect infestation
Fire, safety and building code violations
Adequate ventilation to mitigate mold and mildew damage
Snow/ice removal and landscaping in keeping with local ordinance
Routine municipal inspections
Weather damage due to roof leakage, broken windows and doors
Potential for squatters to occupy property
Vandalism at vacant sites
Turnkey Solutions in One Location or Many
National Coverage: Our pre-screened, national network of over 15,000 insured, experienced trades are available at all hours, 365 days a year. You benefit from our ability to recruit, screen, maintain and deliver on-demand services nationwide via our call center or Web portal.
Account Management: Through your dedicated account executive, the ABM team monitors multiple buildings—or your entire portfolio—enhancing consistency, consolidating performance metrics and reducing your time spent on coordinating efforts across a broad property portfolio.
Direct Access to Specialists: If you have an emergency repair, want advice on a technical matter, or require assistance developing a customized maintenance plan, our team of specialists will help you get the job done. Subject Matter Experts (SMEs) in our call center are able to address and resolve many inbound service calls from your properties, avoiding the need to place a service request. Our SMEs are the “front line” in reducing your property maintenance overhead.
You Benefit from our Dedication to Technology & Quality
24-Hour Call Center: Our dedicated, 24/7 call center provides you with a single point of contact for your property maintenance needs. All of your call requests are documented and available online, enabling you to track and monitor the progress of your service request.
Quality Assurance: ABM maintains a database of performance metrics on its service providers. Our proprietary software uses the metrics to rank the provider's overall quality. We obtain your feedback and track it in our “Vendor Score Cards” database to continually monitor quality and make necessary adjustments.
Safety and Training: Our excellent safety record is proof that we effectively address safe, reliable workplace operations including on-site training, Web-based safety courses, visual inspections and corresponding documentation—key to delivering a safe environment for employees, tenants and patrons.
Maintenance Technologies: You have all-hours access to our Web-based work order and maintenance management portal so that you can place, track and monitor your service requests. Using our advanced tools, you can track spending by trade, location, etc., in graphic and data rich reports. Our electronic billing system enables you to download financial data that you can easily export into Excel for analysis and consolidation.
Supplier Leverage: ABM combines national buying power and provider access with the regional and local expertise you need. Your properties will receive pricing advantages for a complete menu of insured, property service providers. The goal is to supply our customers with the best value for their facility service needs.
Dedicated Account Executive: To assure your satisfaction, your property will have a dedicated ABM team member who understands your needs. We consider you a strategic partner: As your property needs evolve, your account executive will facilitate solutions to preserve its value and add value to our relationship.
Property Preservation Case Study
Problem: A global life sciences company decided to consolidate its operations and employees, freeing up a 660,000 square-foot facility to be sold. This property was not located near their consolidated operations, therefore, the oversight and maintenance of the facility created a potential for deferred maintenance and liability risk for the firm. They also needed to keep the property marketable.
Solution: ABM developed a customized, cost-effective maintenance plan for the customer’s vacant building with periodic inspections and preventative and repair services to maintain the facility until sale. These services included debris removal, landscape maintenance and perimeter snow removal per local ordinance, inspection and testing of backflow preventer and fire suppression systems, pest/rodent control, winterization, and more.
Our Customized, Scalable Offerings
On Demand Services
Ceilings, flooring and roofing
Concrete, paving and masonry
Damage restoration
Debris removal
Doors, gates and fencing
Electrical and plumbing
Environmental
Fire protection
Fixture repairs and installations
Flooring
Glass and laminate
Handyman and janitorial
Kitchen equipment cleaning
Landscaping
Lighting
Locksmith
Painting
Pest control
Relocation
Retrofits
Sign service
Site surveys
Welding
and more…
Preventive Maintenance Services
Backflow preventer inspections and testing
Drain cleaning
Dumpster/waste management services
Elevator-escalator maintenance
Equipment maintenance
Fire suppression systems
Floor care
Generator maintenance
Grease trap cleaning
Gutter cleaning
Handyman services
HVAC
Landscaping/snow removal
Parking lot maintenance
Pest control
Power washing and window cleaning
Roof inspections
Sign maintenance
At Ampco System Parking, we have a parking management philosophy that benefits all our customers: We maximize your parking revenue by keeping a vigilant eye on cash control procedures and expenses, while our dedicated employees provide first class service for our parking operations.
Our philosophy has resulted in satisfied customers throughout the U.S. and Canada, making us an industry leader in parking management. Let our experience work for you, whether you have 10 or 10,000 parking stalls. Some of the largest and most prestigious buildings and real estate companies trust Ampco for their parking operations.
As a subsidiary of ABM Industries, we have the financial and technological support to offer you highly innovative services. If you have multiple locations — even if they are scattered across the country — we offer you a single point of contact and integrated billing. This keeps administration simple for you, even when your parking management needs are complex.
Starting with one office building in 1966, we now manage more than 1,800 office and multi-use parking operations across the country. In addition, we offer parking management for many other types of facilities with a variety of needs:
Airports
Colleges and universities
Commercial office complexes
Hotels
Retail/entertainment complexes
Municipalities
Hospitals and medical centers
Shopping malls
Special event venues
Services:
Ampco System Parking provides a wide range of services.
Parking management
Shuttle transportation services
Signage, graphics and aesthetic enhancement recommendations
Stack parking programs
Valet parking
ADA compliance review
On- and off-street meter collections
Comprehensive audits of procedures and revenue accounting
Consulting on pre-construction design and layout of parking facilities
Customer parking operations satisfaction surveys
Assistance in preparing schedules used in due diligence
Parking enforcement
Parking utilization analysis
Rate analysis and recommendations
Revenue control equipment recommendation and supervision of installation
Revenue enhancement programs through new and innovative services