Post-transaction elements

abhishreshthaa

New member
Post-transaction elements


For example:-

• Availability of spares: What are the in-stock levels of service parts?


• Call-out time: How long does it take for engineer to arrive and what is the ‘first call fix rate’?


• Product tracing/warranty: Can we identify the location of individual products once purchased? Can we maintain / extend the warranty to customers’ expected levels?


• Customer complaints, claims etc.
 
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