abhishreshthaa
New member
Post-transaction elements
For example:-
• Availability of spares: What are the in-stock levels of service parts?
• Call-out time: How long does it take for engineer to arrive and what is the ‘first call fix rate’?
• Product tracing/warranty: Can we identify the location of individual products once purchased? Can we maintain / extend the warranty to customers’ expected levels?
• Customer complaints, claims etc.
For example:-
• Availability of spares: What are the in-stock levels of service parts?
• Call-out time: How long does it take for engineer to arrive and what is the ‘first call fix rate’?
• Product tracing/warranty: Can we identify the location of individual products once purchased? Can we maintain / extend the warranty to customers’ expected levels?
• Customer complaints, claims etc.