Concepts of effective communication

[vikram chawla]

Under this thread we shall discuss the basics of effective communication:

lets start with:

Functions of communication:

[vikram chawla]

Functions of Communication

-Control

-Motivation

-Emotional Expression

-Information

[vikram chawla]

How to Be an Effective Listener

-Establish eye contact with the speaker
-Take notes effectively
-Be a physically involved listener
-Avoid negative mannerisms
-Exercise your listening muscles

[vikram chawla]

FEEDBACK

-Positive feedback is more readily and accurately perceived than negative feedback
Positive feedback fits what most people wish to hear and already believe about themselves
-Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form
-Subjective impressions carry weight only when they come from a person with high status and credibility

[vikram chawla]

Barriers to Effective Communication

-Filtering
-Selective Perception
-Emotions
-Language

[vikram chawla]

Business Communication encompasses a huge body of knowledge both internal and external for your business.
Internal communication includes communication of corporate vision, strategies, plans, corporate culture, shared values and guiding principles, employee motivation, cross-pollination of ideas, etc.
External communication includes branding, marketing, advertising, customer relations, public relations, media relations, business negotiations, etc.

[vikram chawla]

Cross cultural communication:
Cultures – both national and organizational – differ along many dimensions. Four of the most important are:

Directness
Hierarchy
Consensus
Individualism


Culture is often at the root of communication challenges. Exploring historical experiences and the ways in which various cultural groups have related to each other is key to opening channels for cross-cultural communication. Becoming more aware of cultural differences, as well as exploring cultural similarities, can help you communicate with others more effectively.

[vikram chawla]

Respecting Differences and Working Together
when faced by interaction that we do not understand, people tend to interpret the others involved as "abnormal", "weird" or "wrong".

Awareness of cultural differences and recognizing where cultural differences are at work is the first step toward understanding each other and establishing a positive working environment. Use these differences to challenge your own assumptions about the "right" way of doing things and as a chance to learn new ways to solve problems.

[singhal_amit]

hey guyz...... u all r doing gr8 job.... thanx alot...................

[vikram chawla]

Body language is a form of non-verbal communication, consisting of body pose, gestures, and eye movements. Humans send and interpret such signals unconsciously. It is often said that human communication consists of 93% body language and paralinguistic cues, while only 7% of communication consists of words themselves