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pankaj.singla
March 23rd, 2009, 04:55 PM
Hey Guys....

I need some notes on the below given topics of CRM. If anyone have please help me out...

Integrated data, major types of data analysis, click stream analysis, personalization & collaborative filtering, defining CRM readiness maintaining a customer focus, define CRM functionality, defining technical requirements, development approaches towards purchasing CRM s/w.

Regards:

Pankaj Singla.