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INTRODUCTION
2. HISTORY OF THE DABBAWALLA’S
3. THE NUTAN MUMBAI TIFFIN BOX SUPPLIERS CHARITY TRUST
4. WHO IS THE DABBAWALLA?
5. ORGANIZATION
6. RULES AND POLICIES
7. SAFETY AND WELFARE
8. SYSTEM
9. PRICING STRATEGY
10. BUILDING A CLIENTELE
11. DISTRIBUTION SYSTEM
12. CODING
13. DABBAWALLAS’ OPERATING ENVIRONMENT
SECTION II
14. SWOT ANALYSIS
15. CRITICAL SUCCESS FACTORS
16. LESSONS TO LEARN FROM THE DABBAWALLA’S
17. NETWORK MANAGEMENT: LOGISTICS AND SUPPLY CHAIN MANAGEMENT
18. SIX SIGMA
19. ELEMENT OF STRATEGY, SUSTAINABILITY AND GROWTH OPTIONS
20. WHAT IS UNIQUE ABOUT DABBAWALLA’S?
21. CONCLUSION
22. CONCLUSIVE REVIEW
SECTION III
LIST OF ANNEXURES
23. QUESTIONNAIRE
24. THE FLOW OF DABBA’S
25. MUMBAI SUBURBAN TRAIN NETWORK
26. ACHIEVEMENTS, AWARDS AND FELICITATION
27. WORKING COMMITTEES
28. INCOME AND EXPENDITURE ACCOUNT
29. BALANCE SHEET
30. HANDBILL
31. MAGAZINE AND NEWSPAPER ARTICLES
32. LETTERS
33. THE ROYAL VISIT