It seems you were looking for material on conflict management
Conflict management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances—standing up for what they consider to be right and against what they consider to be wrong. Those ways include such diverse phenomena as gossip, ridicule, lynching, terrorism, warfare, feuding, genocide, law, mediation, and avoidance.
Sampade, the process of controlling the conflicts or disputes between two people and completing the deal as per our wishes or criteria is conflict management. I am uploading a document as i read you needed material on conflict management. So please check and it may be helpful for you.