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Originally Posted by Abhi Hi roxroy,
I worked in a call center as Hr in hiring ,these are the problems what employees face in call centres .....as per my observation.......
1..Health problems.....lack of proper sleep leads to many problems and immediately leads to fatigue...........and employees after short period of time start hating these jobs..........
2. Monatony..........the job profile does not change ,,and employees need to read the same stuff, which is not challenging.....(there is no much scope for new things......after some time employees get used to the job and they start doing that mechanically..)...Motivating them is a tough task .........org should provide external motivating factors..
3.......Listening ..............U know it is really hard to listen for some thing continously..(I am talking about listening not hearing) Human brain cannot listen and accept stimuli for such a long time (9 hrs).........and call centre jobs demand constant concentration , listening and speaking ,,,and this is really tiring..
4.....Social life.......... Employees working in call centres miss social life ... and it is a very important factor to be considered.....
5.......I read somewhere that these call centre jobs and odd timings effect employees personal relations tooo ........
6..Security Issues............. Employees need to travel in odd timings and recent incidents at banglore shows the importance for proper security measures......
7......Food ..Most employees tend to eat junk food available at food courts in the oragnisations......to kill their hunger( working in night hours makes you more hungry........) Leading to obesity.........
these are the imp problems .........if you want to know anything else ...let us know.........
Abhi |
Hey thanks to all of you guys for your posts.
@ Abhi,
hey your data is very useful in my theseis...hey i am doing dissertation and for my dissertation employee survey....can you help me in this matter can you reccomend me any company....