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Originally Posted by kartik One of the problems you can think of in the outsourcing industry is the attrition rate.
Most of the companies in outsourcing industry have a higher attrition rate compared to other industries.
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@ Kartik,
Thanks for your suggestions....actually I found many problems like.. Job Satisfaction, Job Design, Working environment, employee retention.... Do you have any idea which call centre or outsourcing company will allow me to do survey... actually I emailed two three firms but I haven't got any reply..... So if you have any ideap plz do let me know....Thanks again