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The Different Uses of Information Technology: -

a) Single Window System (SWS): -

• The cashier or teller who accepts the cash, keys in the data from his terminal after receipt of the amount.

• The amount is straight away posted to the system.

• If the customer wishes to update passbook the same is also updated through the security form printer/pass book printer.

• If a customer wishes to obtain a draft, the clerk keys in the details of the account to be debited and the particulars of the drafts to be issued on the machine.

• The customer’s account is debited and security form printer prints out draft and clerk can hand over the same to customer duly signed.

b) Any Time Banking: -

• This refers to banking service available 24 hours a day and 365 days a year.

• Such facility is made available to the customer through the Automated Teller machine.

• Banking, being a service industry, is primarily driven by customers’ needs.


• Each customer is willing to pay a price for the services provided it is made available to him when he wants and where he wants.

• In the present day of server competition, banking services are driven by technology, which is more oriented towards providing better services to the customer.

• The concept of banking hours has been changed from the fixed 4 hours to 24 hours.

• This has been made possible through use of ATMs. Even under the manual service, the banks have stated to extend the service from the traditional 4 hours to 5 hours and even up to 12 hours say from 8 AM to 8 PM.

• Some banks have introduced the practice of Sunday Banking or Holiday Banking.

c) Automated Teller Machine (ATM): -

• ATM is a machine in the nature of a computer in general sense, but is dedicated to do certain types of specific jobs only.

• The hardware and the proprietary i.e. the software used in one machine cannot be used in one machine.







d) Shared Payment Network System (SPNS): -

• The SPNS, named SWADHAN, has been sponsored by the Indian Bank’s Association (IBA).

• It is a network of ATMs, points of sale terminals and Cash Dispensers with a view to pool the resources of the banks and underlines the spirit of competition through cooperation.

• It became operational in Mumbai on 1st February 1997 and in two years about 150 ATMs were owned and installed by 38 banks including foreign banks, public and private sector Indian commercial banks as also cooperative banks.

• The biggest advantage of the network is that the ATM cards issued by different banks can used at any member banks ATM.

• Banks can have as many ATM as they want and follow some standards set by the SPNS committee.

• The heart of the network is the Switch and its main components are: Tandem Mainframe Computer, BASE 24 Software, Motorola networking equipments and the leased lines.