1. Hearing Is not Listening
2. Fault Of The Sender
3. Concentrate on the Speaker’s Strength
4. Stay Cool
5. Over-stimulation
6. Outline Everything
7. The Listening Posture
8. Why Do We Daydream
9. Correcting Our Bad Habits
10. Listening and Counseling
11. Patience
12. Give Encouraging Gestures
13. Listen For Feelings
14. What you Don’t Say
15. Allow Time
16. Know When to End the Conversation
17. Poor At Listening?
18. We can overcome the bad habit of poor listening
1. What are three types of effective listening?
2. How can listening skills be improved?
3. Mark that behaviour you indulge in when communicating with others
4. Reasons to Improve Listening Skills
5. What Do You Communicate?
6. Questions to Ask Yourself in Conversations
Managers and supervisors spend about 70% of their work day in communication and over half of that time is NOT spent on reading, writing and/or speaking, BUT in listening.