TQM

by Karthi Ragu on Thursday 12 August 2010, 10:58 AM | Category: Operations| View: 1699 views
 
 
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    HR TERMS DICTIONARY HUMAN RESOURCE

TQM
          Encompasses entire organization, from supplier to customer.
          Stresses a commitment by management to have a continuing, company-wide, drive toward excellence in all aspects of products and services that are important to the customer.
 

Deming's Fourteen Points
1. Create consistency of purpose
2. Lead to promote change
3. Build quality into the products
4. Build long term relationships
5. Continuously improve product, quality,
and service
6. Start training
7. Emphasize leadership
8. Drive out fear
9. Break down barriers between
departments
10. Stop haranguing workers
11. Support, help, improve
12. Remove barriers to pride in work
13. Institute a vigorous program of
education and self-improvement
14. Put everybody in the company to work
on the transformation.
 

 

Concepts of TQM
1. Continuous improvement
2. Employee empowerment
3. Benchmarking
4. Just-in-time (JIT)
5. Taguchi concepts
6. Knowledge of TQM tools
 

 

 Tools of TQM
¨ Tools for generating ideas
¨ Check sheet
¨ Scatter diagram
¨ Cause and effect diagram
¨ Tools to organize data
¨ Pareto charts
¨ Process charts (Flow diagrams)
¨ Tools for identifying problems
¨ Histograms
¨ Statistical process control chart
 

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