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Project Study on Call Center Industry

This is a research report on Project Study on Call Center Industry uploaded by Aditi Shah in category: All Documents »  Others section of our research repository.
746 views, 0 comments, Last Update: Jul 6, 2013.
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Category: All Documents  »  Others

Tags: Industry , Call Center Industry , Call Center
Description:
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live chat, and e-mail at one location is known as a contact centre.



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